Customer Service Representative
CFS, Dublin, OH, United States
Job Description
JOB TITLE: Customer Service Representative
SALARY: $38,000 to $41,000, DOE
SUMMARY:
Providing excellent customer service to contract holders, ensuring professional and efficient service.
Duties and Responsibilities
Answers contract holder inquiries via phone and/or email.
Makes clear detailed notes in system concerning contract holder inquiries.
Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder.
Explains procedures to contract holders including but not limited to: How to begin a claim; current claim status and/or explain address requests; processes requests; for reprints of confirmation letters.
Qualifications
One to two years related customer service experience.
Ability to understand and follow written and verbal instructions.
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SALARY: $38,000 to $41,000, DOE
SUMMARY:
Providing excellent customer service to contract holders, ensuring professional and efficient service.
Duties and Responsibilities
Answers contract holder inquiries via phone and/or email.
Makes clear detailed notes in system concerning contract holder inquiries.
Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder.
Explains procedures to contract holders including but not limited to: How to begin a claim; current claim status and/or explain address requests; processes requests; for reprints of confirmation letters.
Qualifications
One to two years related customer service experience.
Ability to understand and follow written and verbal instructions.
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