Customer Service / Sales Representative
Pronto Insurance, Brownsville, TX, United States
Customer Service / Sales Representative - MGA - Brownsville, TX
Job Details
Employment Status: Permanent/ Full Time
Job Location: 805 Media Luna Brownsville, TX
Job Duties & Responsibilities
Communicate critical policy documents to our customers and agents
Provide world-class customer service to our customers and agents
Understand, follow and enforce the Underwriting Guidelines
Document customer complaints
Learn all product knowledge
Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
Provide estimates, quotes, process payments, policy revisions, and upselling
Refund Inquiries
Print / Provide Insurance Documents (Notices / Renewals)
Lien holder Requests
Letter of Experience Requests
Troubleshoot Web Portal Access
Provide General Information on Pronto Products
Perform outbound calls to customers to complete monthly surveys
Other duties as assigned
Qualifications
1 year of customer service, sales or call center environment exp (preferred)
Property & Casualty Licensure to quote or re-quote Required
Bilingual English & Spanish (must)
Excellent communication skills both oral and written
Planning, Organizational Skills and Detail Oriented
Service Mentality
All Pronto products knowledge
Extended Hours of Operation
Must have High School Diploma or GED
#J-18808-Ljbffr
Job Details
Employment Status: Permanent/ Full Time
Job Location: 805 Media Luna Brownsville, TX
Job Duties & Responsibilities
Communicate critical policy documents to our customers and agents
Provide world-class customer service to our customers and agents
Understand, follow and enforce the Underwriting Guidelines
Document customer complaints
Learn all product knowledge
Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
Provide estimates, quotes, process payments, policy revisions, and upselling
Refund Inquiries
Print / Provide Insurance Documents (Notices / Renewals)
Lien holder Requests
Letter of Experience Requests
Troubleshoot Web Portal Access
Provide General Information on Pronto Products
Perform outbound calls to customers to complete monthly surveys
Other duties as assigned
Qualifications
1 year of customer service, sales or call center environment exp (preferred)
Property & Casualty Licensure to quote or re-quote Required
Bilingual English & Spanish (must)
Excellent communication skills both oral and written
Planning, Organizational Skills and Detail Oriented
Service Mentality
All Pronto products knowledge
Extended Hours of Operation
Must have High School Diploma or GED
#J-18808-Ljbffr