Bilingual Insurance Customer Service & Sales Specialist

Employment Status: Permanent/ Full Time Customer Service / Sales Representative - MGA - Brownsville, TX Job Details:

Employment Status: Permanent/ Full Time

Job Location: 805 Media Luna Brownsville, TX

Job Duties & Responsibilities:

Communicate critical policy documents to our customers and agents

Provide world-class customer service to our customers and agents

Understand, follow and enforce the Underwriting Guidelines

Document customer complaints

Learn all product knowledge

Effectively operate the system; managing policies, processing payments, providing accurate information, etc.

Provide estimates, quotes, process payments, policy revisions, and upselling

Refund Inquiries

Print / Provide Insurance Documents (Notices / Renewals)

Lien holder Requests

Letter of Experience Requests

Troubleshoot Web Portal Access

Provide General Information on Pronto Products

Perform outbound calls to customers to complete monthly surveys

Other duties as assigned

Qualifications:

1 year of customer service, sales or call center environment exp (preferred)

Property & Casualty Licenseto quote or re-quote Required

Bilingual English & Spanish (must)

Excellent communication skills both oral and written

Planning, Organizational Skills and Detail Oriented

Service Mentality

All Pronto products knowledge

Extended Hours of Operation

Must have High School Diploma or GED

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