Client Manager
The Landscape Partners, Oklahoma City, OK, United States
Job Overview
This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure jobs are delivered safely, efficiently and in accordance with the company’s standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their account. They will own the client relationship and serve as the primary point of contact for assigned clients. This position reports directly to the Branch Manager. Client Manager
This role is the primary client liaison overseeing all aspects of customer engagement, account profitability, and cross‑functional coordination to drive retention and growth. Essential Functions and Responsibilities
Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met. Assists in developing and implementing account‑specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business. Acts as primary escalation responsibility for client concerns by proactively aiding in resolution of issues with customer service when needed. Conducts regular business reviews with clients to assess expectations and document results, as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development. Identifies, estimates and presents opportunities for new business and enhancements. Monitors the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color). Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within client portfolios. Effectively manages and completes the client transition from the Sales Team to the Operations Team. Ensures familiarity with each job’s specifications, maintains a solid communication plan, and administers it successfully; communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work. Provides client feedback to the Operations Team in a manner that allows the team to facilitate change and corrective action. Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites, scheduling regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing. KPI’s
Portfolio retention 90% or greater Management capacity of $1.5M or better Communication plans actively worked and shared with production team Positive scores on client surveys Enhancement revenue at a minimum of 30% of portfolio Consistent source of lead generation and referral business to sales team Positive teamwork with production staff Enhancement and Contract sales meet or exceed individual goals set by client manager and branch manager Minimum Qualification
Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field preferred. 3-5 years of experience in operations, customer service, customer relations, or related field. Ability to travel to and from Company office and client locations, including after‑hours events (board meetings, networking events). Demonstrated excellent accountability with authority to initiate actions and make decisions within established precedents and practices under regular managerial direction and review. Demonstrated excellent judgment with decisions directly impacting operating costs and indirectly influencing client retention and future contract awards. Familiarity with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements. Excellent interpersonal and conflict resolution skills with negotiation capability. Exceptional oral and written communication skills, including business writing competency. Ability to maintain appropriate confidentiality. Represent the company in a positive and professional manner at all times. Highly organized with strong follow‑up abilities. Excellent computer skills. ADA Accommodation
Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e‑Verify all newly hired employees. Benefits
We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager. An Equal Opportunity Employer
We are an equal opportunity employer. Please note
All job offers are subject to pre‑employment drug screening and a background check. Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position. Notice to Agencies
We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.
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This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure jobs are delivered safely, efficiently and in accordance with the company’s standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their account. They will own the client relationship and serve as the primary point of contact for assigned clients. This position reports directly to the Branch Manager. Client Manager
This role is the primary client liaison overseeing all aspects of customer engagement, account profitability, and cross‑functional coordination to drive retention and growth. Essential Functions and Responsibilities
Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met. Assists in developing and implementing account‑specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business. Acts as primary escalation responsibility for client concerns by proactively aiding in resolution of issues with customer service when needed. Conducts regular business reviews with clients to assess expectations and document results, as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development. Identifies, estimates and presents opportunities for new business and enhancements. Monitors the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color). Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within client portfolios. Effectively manages and completes the client transition from the Sales Team to the Operations Team. Ensures familiarity with each job’s specifications, maintains a solid communication plan, and administers it successfully; communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work. Provides client feedback to the Operations Team in a manner that allows the team to facilitate change and corrective action. Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites, scheduling regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing. KPI’s
Portfolio retention 90% or greater Management capacity of $1.5M or better Communication plans actively worked and shared with production team Positive scores on client surveys Enhancement revenue at a minimum of 30% of portfolio Consistent source of lead generation and referral business to sales team Positive teamwork with production staff Enhancement and Contract sales meet or exceed individual goals set by client manager and branch manager Minimum Qualification
Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field preferred. 3-5 years of experience in operations, customer service, customer relations, or related field. Ability to travel to and from Company office and client locations, including after‑hours events (board meetings, networking events). Demonstrated excellent accountability with authority to initiate actions and make decisions within established precedents and practices under regular managerial direction and review. Demonstrated excellent judgment with decisions directly impacting operating costs and indirectly influencing client retention and future contract awards. Familiarity with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements. Excellent interpersonal and conflict resolution skills with negotiation capability. Exceptional oral and written communication skills, including business writing competency. Ability to maintain appropriate confidentiality. Represent the company in a positive and professional manner at all times. Highly organized with strong follow‑up abilities. Excellent computer skills. ADA Accommodation
Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e‑Verify all newly hired employees. Benefits
We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager. An Equal Opportunity Employer
We are an equal opportunity employer. Please note
All job offers are subject to pre‑employment drug screening and a background check. Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position. Notice to Agencies
We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.
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