Sales Operations Specialist (Inside Sales)
Chemical Concepts, Huntingdon Valley, PA, United States
Chemical Concepts | Huntingdon Valley, Pennsylvania
Chemical Concepts | North Richland Hills, Texas
Chemical Concepts is seeking 2 Sales Operations Specialists to support our sales team and customers across a wide range of manufacturing and construction industries.
These inside sales roles works closely with Territory Sales Representatives, customers, vendor partners, and internal departments to provide quoting support, technical assistance, and account coverage.
Responsibilities include managing customer inquiries and RFQs, preparing quotes, reviewing account activity to identify cross-sell and upsell opportunities, monitoring inbound opportunities, and coordinating customer follow-up in partnership with Territory Sales Representatives.
About Chemical Concepts
Chemical Concepts is a family-owned company with more than 60 years of experience helping manufacturers solve design and assembly challenges. We supply adhesives, sealants, tapes, and specialty fasteners to manufacturers, fabricators, engineers, and builders across the United States. Our customers build everything from custom guitars and architectural stone installations to composite components, electronics assemblies, and specialty construction projects. Success in this role is measured by responsiveness, follow-through, ownership of customer requests, and the ability to support both customers and Territory Sales Representatives. Return accurate RFQs within 24 hours whenever possible, including pricing, lead time, and supporting product information. Maintain company first-response standards of approximately 25 minutes or less during business hours for inbound customer inquiries. Maintain accurate CRM records through daily updates documenting customer conversations, activities, opportunity status, and next actions. Review customer order history and account activity to identify cross-sell, upsell, and product line expansion opportunities that increase the number of SKUs purchased by active customers by approximately 15% annually. Manage open quotes and customer requests through consistent follow-up and communication resulting in a quote-to-order conversion rate of 10% or higher. Assist customers in resolving product selection, application, and logistical questions while supporting a customer retention rate of 75% or higher. Ideal Candidate
The ideal candidate combines strong communication skills with curiosity about technical products and manufacturing applications. Strong communication skills with customers and internal teams Interest in technical products and manufacturing applications Ability to prioritize multiple customer requests in a fast-paced environment Strong follow-through and ownership of tasks Embraces technology and tools to improve efficiency, organization, and sales support processes Basic business math skills including pricing and margins Requirements
Two or more years of experience in inside sales, sales support, customer service, or B2B customer-facing roles Strong verbal and written communication skills Experience using CRM systems or order-entry platforms Comfortable interacting with engineers, purchasing managers, and technical buyers Authorized to work in the United States Why Join Chemical Concepts
Working at Chemical Concepts provides exposure to a wide range of industries and applications that most people never see. Team members work directly with manufacturers, engineers, and builders solving real design and production challenges. For people who are naturally interested in materials and manufacturing, the work offers constant opportunities to learn how products move from concept to finished application. This is an entrepreneurial environment where initiative and ownership are recognized and rewarded. Team members who develop expertise in our products and customers often grow into larger roles over time. $60,000 – $75,000 base salary depending on experience, with additional on-target variable compensation of $10,000 – $15,000 tied to performance and sales metrics. 96% employer-covered medical benefits Healthcare FSA and Dependent Care FSA options Retirement plan with 3% employer match
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Chemical Concepts is a family-owned company with more than 60 years of experience helping manufacturers solve design and assembly challenges. We supply adhesives, sealants, tapes, and specialty fasteners to manufacturers, fabricators, engineers, and builders across the United States. Our customers build everything from custom guitars and architectural stone installations to composite components, electronics assemblies, and specialty construction projects. Success in this role is measured by responsiveness, follow-through, ownership of customer requests, and the ability to support both customers and Territory Sales Representatives. Return accurate RFQs within 24 hours whenever possible, including pricing, lead time, and supporting product information. Maintain company first-response standards of approximately 25 minutes or less during business hours for inbound customer inquiries. Maintain accurate CRM records through daily updates documenting customer conversations, activities, opportunity status, and next actions. Review customer order history and account activity to identify cross-sell, upsell, and product line expansion opportunities that increase the number of SKUs purchased by active customers by approximately 15% annually. Manage open quotes and customer requests through consistent follow-up and communication resulting in a quote-to-order conversion rate of 10% or higher. Assist customers in resolving product selection, application, and logistical questions while supporting a customer retention rate of 75% or higher. Ideal Candidate
The ideal candidate combines strong communication skills with curiosity about technical products and manufacturing applications. Strong communication skills with customers and internal teams Interest in technical products and manufacturing applications Ability to prioritize multiple customer requests in a fast-paced environment Strong follow-through and ownership of tasks Embraces technology and tools to improve efficiency, organization, and sales support processes Basic business math skills including pricing and margins Requirements
Two or more years of experience in inside sales, sales support, customer service, or B2B customer-facing roles Strong verbal and written communication skills Experience using CRM systems or order-entry platforms Comfortable interacting with engineers, purchasing managers, and technical buyers Authorized to work in the United States Why Join Chemical Concepts
Working at Chemical Concepts provides exposure to a wide range of industries and applications that most people never see. Team members work directly with manufacturers, engineers, and builders solving real design and production challenges. For people who are naturally interested in materials and manufacturing, the work offers constant opportunities to learn how products move from concept to finished application. This is an entrepreneurial environment where initiative and ownership are recognized and rewarded. Team members who develop expertise in our products and customers often grow into larger roles over time. $60,000 – $75,000 base salary depending on experience, with additional on-target variable compensation of $10,000 – $15,000 tied to performance and sales metrics. 96% employer-covered medical benefits Healthcare FSA and Dependent Care FSA options Retirement plan with 3% employer match
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