Customer Service Representative
Berkshire Health Systems, Pittsfield, MA, United States
Hourly Pay Range: 19.8800 through 29.8300
Full Time , Shift 1 , 40 , 8:30am - 5pm (40)
Monday - Friday
Posted 03/13/2026
DEFINITION/PRIMARY FUNCTION The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient accounts receivables. The fiscal aspects are from the initial billing of Self-Pay accounts, setting up payment arrangements and follow‑up through final resolution of the accounts, including referral to Collection Agencies.
POSITION QUALIFICATIONS Experience
Knowledge of third party billing and personal computer experience.
Prior registration and admitting experience preferred.
Education and Training Level of knowledge associated with Associates Degree
License, Certification & Registration None
Other Requirements
Expert knowledge of and ability to interpret third party contractual agreements.
Professional presentation with exceptional customer service skills including oral, written and telephone communication.
Ability to consistently maintain high level of confidentiality.
Strong typing skills and computer systems experience.
Must possess and demonstrate strong organizational skills.
Ability to speak the English language in a clearly understandable manner. Ability to troubleshoot, maintain proper operation of business equipment.
Ability to handle stressful situations calmly and rationally.
Meet deadlines even with a high volume of interruptions.
The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.
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Full Time , Shift 1 , 40 , 8:30am - 5pm (40)
Monday - Friday
Posted 03/13/2026
DEFINITION/PRIMARY FUNCTION The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient accounts receivables. The fiscal aspects are from the initial billing of Self-Pay accounts, setting up payment arrangements and follow‑up through final resolution of the accounts, including referral to Collection Agencies.
POSITION QUALIFICATIONS Experience
Knowledge of third party billing and personal computer experience.
Prior registration and admitting experience preferred.
Education and Training Level of knowledge associated with Associates Degree
License, Certification & Registration None
Other Requirements
Expert knowledge of and ability to interpret third party contractual agreements.
Professional presentation with exceptional customer service skills including oral, written and telephone communication.
Ability to consistently maintain high level of confidentiality.
Strong typing skills and computer systems experience.
Must possess and demonstrate strong organizational skills.
Ability to speak the English language in a clearly understandable manner. Ability to troubleshoot, maintain proper operation of business equipment.
Ability to handle stressful situations calmly and rationally.
Meet deadlines even with a high volume of interruptions.
The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.
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