Customer Support Representative
TEKsystems, Colorado Springs, CO, United States
Contact Center Representative – Family Leave Support Team
Fully Remote | Contract Role | COLORADO RESIDENCY REQUIRED
Pay Rate: $25.67/hour
Make a Real Difference for Colorado Families
Are you someone who leads with empathy, communicates clearly, and thrives in meaningful, service‑driven work? This role supports helping individuals and families during some of the most important and vulnerable moments of their lives.
As a Contact Center Representative, you’ll provide compassionate, end‑to‑end support to callers navigating family and medical leave. This is not a traditional, speed‑driven call center role. Success here is defined by care, accuracy, and resolution—not how fast you get off the phone.
What You’ll Do
Provide empathetic, voice‑based support to callers regarding paid family leave benefits Assist with account registration, claim navigation, and issue resolution Troubleshoot system and application challenges with confidence and patience Accurately document all interactions and outcomes in Salesforce Authenticate callers and ensure compliance with program policies Collaborate with internal teams using chat and communication platforms Stay present on calls as long as needed to fully support each individual What Makes This Role Different
No pressure to rush calls – quality and compassion come first High‑empathy interactions with individuals facing medical or family challenges Structured training program, including onboarding, systems, policy education, and call shadowing/reverse shadowing Voice‑focused role (no customer‑facing chat or email support) Supportive, mission‑driven culture centered on service and care What We’re Looking For
Top Skills: Clear, confident communication Strong empathy and emotional intelligence Excellent documentation and attention to detail Experience working within ticketing or case management systems Ideal Background: Experience handling complex, emotional, or sensitive customer interactions Comfort navigating multiple systems and screens simultaneously Ability to adapt to unscripted, nuanced conversations Strong policy adherence in compliance‑heavy environments This Role Is Not a Fit If You…
Prefer speed and call‑volume metrics over meaningful conversations Struggle with emotionally sensitive or high‑empathy situations Rely heavily on rigid scripts Have limited technical proficiency or documentation habits Are seeking flexible schedules or chat‑only/email‑only work Job Details
Experience Level: Expert Job Type: Contract Workplace Type: Fully Remote Pay & Benefits
Hourly Rate: $25.67/hour Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Available benefits for this temporary role may include: Medical, dental, and vision coverage Critical illness, accident, and hospital plans 401(k) retirement plan (pre‑tax and Roth options) Life insurance and AD&D Short‑ and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Paid time off, vacation, or sick leave (as applicable) Job Type & Location
This is a Contract position based out of Colorado Springs, CO. Workplace Type
This is a fully remote position. Application Deadline
This position is anticipated to close on Mar 28, 2026. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Provide empathetic, voice‑based support to callers regarding paid family leave benefits Assist with account registration, claim navigation, and issue resolution Troubleshoot system and application challenges with confidence and patience Accurately document all interactions and outcomes in Salesforce Authenticate callers and ensure compliance with program policies Collaborate with internal teams using chat and communication platforms Stay present on calls as long as needed to fully support each individual What Makes This Role Different
No pressure to rush calls – quality and compassion come first High‑empathy interactions with individuals facing medical or family challenges Structured training program, including onboarding, systems, policy education, and call shadowing/reverse shadowing Voice‑focused role (no customer‑facing chat or email support) Supportive, mission‑driven culture centered on service and care What We’re Looking For
Top Skills: Clear, confident communication Strong empathy and emotional intelligence Excellent documentation and attention to detail Experience working within ticketing or case management systems Ideal Background: Experience handling complex, emotional, or sensitive customer interactions Comfort navigating multiple systems and screens simultaneously Ability to adapt to unscripted, nuanced conversations Strong policy adherence in compliance‑heavy environments This Role Is Not a Fit If You…
Prefer speed and call‑volume metrics over meaningful conversations Struggle with emotionally sensitive or high‑empathy situations Rely heavily on rigid scripts Have limited technical proficiency or documentation habits Are seeking flexible schedules or chat‑only/email‑only work Job Details
Experience Level: Expert Job Type: Contract Workplace Type: Fully Remote Pay & Benefits
Hourly Rate: $25.67/hour Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Available benefits for this temporary role may include: Medical, dental, and vision coverage Critical illness, accident, and hospital plans 401(k) retirement plan (pre‑tax and Roth options) Life insurance and AD&D Short‑ and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Paid time off, vacation, or sick leave (as applicable) Job Type & Location
This is a Contract position based out of Colorado Springs, CO. Workplace Type
This is a fully remote position. Application Deadline
This position is anticipated to close on Mar 28, 2026. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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