Service Advisor / ASM
Toyota of Western, Chicago, IL, United States
Residential Advisor
Department:
Child Welfare Department / Life Set ILO / TLP Program
Reports to:
Program Coordinator
Job Type:
Full Time, Hourly, Non-Exempt
Job Location:
Chicago, IL, TLP Location
Salary Range:
$19.00 - $21.00
Who We Are:
Rincon – Building Spaces, Restoring Communities. What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high‑quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.
Position Description – What the Role Entails The Residential Advisor (RA) will provide direct service to at‑risk youth with the goal of successful transition into the community. The position requires general supervision of residents, teaching appropriate daily living and social skills, implementation of the daily schedule, behavior management, crisis intervention, group work, implementation of recreational activities, report writing and records management, and overseeing all other aspects of daily living for the residents. The RA is expected to conduct themselves in a professional and ethical manner at all times with participants, family members, co‑workers, and individuals from outside Rincon Family Services.
Company Culture – Our Values
Dedication
– Embodying effective and transparent leadership and quality client care.
Education
– Preventative programming and clinical services based on industry standards, competence, and outreach.
Accountability
– Consistent service delivery, measurable success, and sensible financial management.
Advocacy
– Empowerment, reduction of treatment stigma, and relationship building with partners.
Compassion
– Embracing culturally diverse communities and equality through sensitivity to individual needs.
Areas of Accountability – What You Will Be Doing
Supervise and monitor the whereabouts and activities of all assigned residents during the scheduled shift of a 24‑hour day.
Maintain current knowledge through participation in mandatory training.
Understand the goals of the program and the RA role in the Transitional Living Program.
Follow all Rincon policies and procedures in the performance of duties.
Utilize available program resources and materials to meet the needs of the participants.
Employ established Transitional Living Program standards.
Manage the behavior of residents through approved behavioral management interventions and work with participants toward goal accomplishment.
Enforce rules and apply appropriate consequences consistently.
Implement individual management plans with a teamwork approach and provide suggestions based on observations.
Effectively manage the daily routine and follow TLP schedules.
Lead Life Skills groups per level responsibilities.
Assist participants in identifying behavioral alternatives and selecting appropriate behaviors.
Address and resolve conflict between participants.
Reinforce positive behaviors with a positive approach.
Maintain safety, cleanliness, and overall conditions of the TLP units.
Provide transportation for participants within program guidelines.
Maintain alertness to potentially unsafe situations and respond to maintain a safe environment.
Monitor participant behavior to ensure they are not a danger to themselves, others, or staff.
Serve as a positive and stable role model and authority figure.
Build caring and positive relationships with participants.
Consider any cultural factors impacting the client or their level of participation.
Participate in team meetings, supervisory sessions, and other program meetings regularly.
Establish positive working relationships with all members of the team.
Collaborate with all team members and assist others who request help.
Rincon Rewards & Benefits – How We Value You
Health, dental & vision insurance
Life insurance
Short‑ and long‑term disability insurance
403(b) retirement plan
Generous PTO – accrue up to 21 days in Year 1; some carryover allowed
Employee Assistance Program
Professional Development Opportunities
Possible eligibility for Public Service Loan Forgiveness Program (PSLF)
Possible city commuter transit benefits for qualifying employees
Work Environment – What to Expect The job location is an office setting with a well‑organized layout and ergonomic equipment. Physical demands include performing rounds every 45 minutes, climbing two flights of stairs, and driving participants to various destinations. A valid Illinois driver’s license and reliable automobile are required.
Schedule
8:00 AM – 4:00 PM
4:00 PM – 12:00 AM
12:00 PM – 8:00 PM
Shift varies; overtime opportunities may be available.
Language
Must be able to speak English.
Requirements – The Knowledge and Expertise that Matters Most
Effectively communicate with residents.
Listen attentively and understand residents’ concerns, resolving conflicts.
Create a positive environment.
Understand the relationship between trauma and behavior.
Foster positive relationships among residents, creating a sense of community and belonging.
Balance multiple responsibilities, including resident concerns, event organization, and administrative tasks.
Make quick and effective decisions during emergencies and conflict resolution.
Assist new RAs with on‑the‑job training skills.
Relate with coworkers regarding various aspects of the job.
Understand policies, procedures, and facility protocols thoroughly.
Be aware of safety hazards and emergency procedures.
Show sensitivity to cultural differences and create an inclusive environment.
Position Qualifications – What Is Required to Perform the Role
At least 21 years of age.
High school diploma.
Initial medical examination proving freedom from communicable diseases; reexamined every two years.
Demonstrated ability to work within agency structure and accept supervision.
Demonstrated ability to work constructively with other agencies and the community.
Experience with computer software for data entry, communication, and report writing.
Open and respectful of cultural and socioeconomic characteristics of clients; competent to work with diverse populations.
Team‑player mindset.
Valid Illinois driver’s license and reliable automobile; driving participants required.
Excellent organizational and communication skills; detail-oriented writing.
Capability to perform rounds every 45 minutes, including climbing stairs.
Willingness to work assigned shifts and other shifts as needed.
Proficiency in spoken English.
Salary $19.00 – $21.00 per hour.
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Child Welfare Department / Life Set ILO / TLP Program
Reports to:
Program Coordinator
Job Type:
Full Time, Hourly, Non-Exempt
Job Location:
Chicago, IL, TLP Location
Salary Range:
$19.00 - $21.00
Who We Are:
Rincon – Building Spaces, Restoring Communities. What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high‑quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.
Position Description – What the Role Entails The Residential Advisor (RA) will provide direct service to at‑risk youth with the goal of successful transition into the community. The position requires general supervision of residents, teaching appropriate daily living and social skills, implementation of the daily schedule, behavior management, crisis intervention, group work, implementation of recreational activities, report writing and records management, and overseeing all other aspects of daily living for the residents. The RA is expected to conduct themselves in a professional and ethical manner at all times with participants, family members, co‑workers, and individuals from outside Rincon Family Services.
Company Culture – Our Values
Dedication
– Embodying effective and transparent leadership and quality client care.
Education
– Preventative programming and clinical services based on industry standards, competence, and outreach.
Accountability
– Consistent service delivery, measurable success, and sensible financial management.
Advocacy
– Empowerment, reduction of treatment stigma, and relationship building with partners.
Compassion
– Embracing culturally diverse communities and equality through sensitivity to individual needs.
Areas of Accountability – What You Will Be Doing
Supervise and monitor the whereabouts and activities of all assigned residents during the scheduled shift of a 24‑hour day.
Maintain current knowledge through participation in mandatory training.
Understand the goals of the program and the RA role in the Transitional Living Program.
Follow all Rincon policies and procedures in the performance of duties.
Utilize available program resources and materials to meet the needs of the participants.
Employ established Transitional Living Program standards.
Manage the behavior of residents through approved behavioral management interventions and work with participants toward goal accomplishment.
Enforce rules and apply appropriate consequences consistently.
Implement individual management plans with a teamwork approach and provide suggestions based on observations.
Effectively manage the daily routine and follow TLP schedules.
Lead Life Skills groups per level responsibilities.
Assist participants in identifying behavioral alternatives and selecting appropriate behaviors.
Address and resolve conflict between participants.
Reinforce positive behaviors with a positive approach.
Maintain safety, cleanliness, and overall conditions of the TLP units.
Provide transportation for participants within program guidelines.
Maintain alertness to potentially unsafe situations and respond to maintain a safe environment.
Monitor participant behavior to ensure they are not a danger to themselves, others, or staff.
Serve as a positive and stable role model and authority figure.
Build caring and positive relationships with participants.
Consider any cultural factors impacting the client or their level of participation.
Participate in team meetings, supervisory sessions, and other program meetings regularly.
Establish positive working relationships with all members of the team.
Collaborate with all team members and assist others who request help.
Rincon Rewards & Benefits – How We Value You
Health, dental & vision insurance
Life insurance
Short‑ and long‑term disability insurance
403(b) retirement plan
Generous PTO – accrue up to 21 days in Year 1; some carryover allowed
Employee Assistance Program
Professional Development Opportunities
Possible eligibility for Public Service Loan Forgiveness Program (PSLF)
Possible city commuter transit benefits for qualifying employees
Work Environment – What to Expect The job location is an office setting with a well‑organized layout and ergonomic equipment. Physical demands include performing rounds every 45 minutes, climbing two flights of stairs, and driving participants to various destinations. A valid Illinois driver’s license and reliable automobile are required.
Schedule
8:00 AM – 4:00 PM
4:00 PM – 12:00 AM
12:00 PM – 8:00 PM
Shift varies; overtime opportunities may be available.
Language
Must be able to speak English.
Requirements – The Knowledge and Expertise that Matters Most
Effectively communicate with residents.
Listen attentively and understand residents’ concerns, resolving conflicts.
Create a positive environment.
Understand the relationship between trauma and behavior.
Foster positive relationships among residents, creating a sense of community and belonging.
Balance multiple responsibilities, including resident concerns, event organization, and administrative tasks.
Make quick and effective decisions during emergencies and conflict resolution.
Assist new RAs with on‑the‑job training skills.
Relate with coworkers regarding various aspects of the job.
Understand policies, procedures, and facility protocols thoroughly.
Be aware of safety hazards and emergency procedures.
Show sensitivity to cultural differences and create an inclusive environment.
Position Qualifications – What Is Required to Perform the Role
At least 21 years of age.
High school diploma.
Initial medical examination proving freedom from communicable diseases; reexamined every two years.
Demonstrated ability to work within agency structure and accept supervision.
Demonstrated ability to work constructively with other agencies and the community.
Experience with computer software for data entry, communication, and report writing.
Open and respectful of cultural and socioeconomic characteristics of clients; competent to work with diverse populations.
Team‑player mindset.
Valid Illinois driver’s license and reliable automobile; driving participants required.
Excellent organizational and communication skills; detail-oriented writing.
Capability to perform rounds every 45 minutes, including climbing stairs.
Willingness to work assigned shifts and other shifts as needed.
Proficiency in spoken English.
Salary $19.00 – $21.00 per hour.
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