Fulfillment Specialist
Highmark Health, Pittsburgh, PA, United States
Company :
enGen
Job Description :
JOB SUMMARY
This job performs associated tasks in fulfillment and/or finishing work. Ensures quality control measures and processes are followed. Performs complex tasks and completes assignments with little or no assistance and provides support to other team members. Fully proficient in discipline. Works under limited supervision with latitude for independent judgement.
ESSENTIAL RESPONSIBILITIES
Own all aspects of order fulfillment for one or several products including: Manage order backlog after order entry ensuring that orders flow through the order fulfillment cycle quickly; Validate order configuration; Understand production in partnership with the DPS and Manufacturing teams; Process orders to the fulfillment. process in compliance with ISO processes, contract terms & conditions.
Drive on-time delivery to the customer. Track customer jobs and production. Maintains and communicates order Service Level Agreements (SLAs).
Identify and help implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions proactively.
Partner with other functions to resolve/escalate any issues preventing on-time order fulfillment.
Other duties as assigned.
EDUCATION
Required
High School/GED
Substitutions
None
Preferred
None
EXPERIENCE
Required
None
Preferred
1 - 3 years Print Services
OR
1 - 3 years Manufacturing Industry
OR
1 - 3 years Mailroom
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Communication Skills
General Computer Skills
Assembler
Language: (Other than English)
None
Travel Requirement
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Frequently
Lifting: 25 to 50 pounds
Occasionally
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement
: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J278216
enGen
Job Description :
JOB SUMMARY
This job performs associated tasks in fulfillment and/or finishing work. Ensures quality control measures and processes are followed. Performs complex tasks and completes assignments with little or no assistance and provides support to other team members. Fully proficient in discipline. Works under limited supervision with latitude for independent judgement.
ESSENTIAL RESPONSIBILITIES
Own all aspects of order fulfillment for one or several products including: Manage order backlog after order entry ensuring that orders flow through the order fulfillment cycle quickly; Validate order configuration; Understand production in partnership with the DPS and Manufacturing teams; Process orders to the fulfillment. process in compliance with ISO processes, contract terms & conditions.
Drive on-time delivery to the customer. Track customer jobs and production. Maintains and communicates order Service Level Agreements (SLAs).
Identify and help implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions proactively.
Partner with other functions to resolve/escalate any issues preventing on-time order fulfillment.
Other duties as assigned.
EDUCATION
Required
High School/GED
Substitutions
None
Preferred
None
EXPERIENCE
Required
None
Preferred
1 - 3 years Print Services
OR
1 - 3 years Manufacturing Industry
OR
1 - 3 years Mailroom
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Communication Skills
General Computer Skills
Assembler
Language: (Other than English)
None
Travel Requirement
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Frequently
Lifting: 25 to 50 pounds
Occasionally
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement
: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J278216