Customer Service Representative - Janesville, WI

Grainger - 401 South Wright Road - Responsibilities: Handle a high volume of inbound calls delivering quality customer service with professionalism, empathy, and efficiency; Navigate multiple computer screens, software programs, and databases to resolve inquiries; Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns; Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions; Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity