AI-Driven ITSM Incident & Problem Lead

A leading international financial institution seeks an Associate Service Management Officer in Washington, DC. The role involves leading Incident and Problem Management, driving AI-enabled operations, and improving automation processes. Ideal candidates will have extensive IT Service Management experience and a strong background in using ServiceNow and Azure DevOps within Agile environments. This position contributes to enhancing service delivery and operational resilience in a dynamic, global setting. #J-18808-Ljbffr