Retention Specialist
Pestban, Woodstock, GA, United States
Job Description:
ABOUT THIS ROLE:
Duties will include:
• Assist the supervisor with "hands - on" training and development of the Retention Team
• Assist with Inbound/outbound efforts for cancellation requests and renew services.
• Assist supervisor in evaluating staff performance.
• Handle escalation calls and communicate with customers to address issues/disputes from customers.
• Collect and analyze call statistics with supervisor.
• Communicate with any appropriate managers of any trends in complaints.
• Maintain open communication for a positive and effective work culture.
QUALIFICATIONS AND REQUIRED SKILLS
• Self-starter
• Excellent leadership skills
• Strong verbal and written communication as well as presentation skills.
• Organizational and time management skills.
• Detail oriented with strong follow-up skills.
• Strategic thinker with focus on delivering exceptional customer service.
• Business process analysis skills with ability to recommend appropriate changes for improvement.
• Minimum 2 years customer service/retention experience.
• PestPac software experience required.
• Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully.
• Regular and punctual attendance •
Proficient in Microsoft Office - Word, Outlook, and Excel.
PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk and working on a computer
ABOUT THIS ROLE:
Duties will include:
• Assist the supervisor with "hands - on" training and development of the Retention Team
• Assist with Inbound/outbound efforts for cancellation requests and renew services.
• Assist supervisor in evaluating staff performance.
• Handle escalation calls and communicate with customers to address issues/disputes from customers.
• Collect and analyze call statistics with supervisor.
• Communicate with any appropriate managers of any trends in complaints.
• Maintain open communication for a positive and effective work culture.
QUALIFICATIONS AND REQUIRED SKILLS
• Self-starter
• Excellent leadership skills
• Strong verbal and written communication as well as presentation skills.
• Organizational and time management skills.
• Detail oriented with strong follow-up skills.
• Strategic thinker with focus on delivering exceptional customer service.
• Business process analysis skills with ability to recommend appropriate changes for improvement.
• Minimum 2 years customer service/retention experience.
• PestPac software experience required.
• Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully.
• Regular and punctual attendance •
Proficient in Microsoft Office - Word, Outlook, and Excel.
PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk and working on a computer