Enterprise & Channel Customer Success Representative
Homesteaders Life Company, West Des Moines, IA, United States
Enterprise & Channel Customer Service Representative
As an Enterprise & Channel Customer Service Representative, you will work at Elevia as part of Homesteaders Life Company. You will manage ongoing support and relationships for Elevia customers including funeral homes, enterprise clients, and marketing agency channel partners. Ensures customer satisfaction, retention, and expansion across a portfolio of approximately 4050 accounts. Your responsibilities will include: Manage assigned accounts including funeral homes and enterprise clients. Respond to customer inquiries and support tickets. Escalate technical issues to product or engineering. Conduct customer check-ins and ensure platform adoption. Track account activity in Salesforce. Support renewals, upsells, and cross-sell opportunities. Coordinate with onboarding and product teams. Monitor CSAT, retention and response metrics. Requirements Bachelor's degree preferred in business, communications or related field. 3+ years of customer service, customer success, or account management experience. Experience supporting SaaS products preferred. Experience using CRM systems such as Salesforce. Pay and Benefits Summary: Our benefits include: An excellent schedule
office closes at 1 p.m. every Friday Remote Work Environment Base salary plus commission eligibility Annual profit sharing 401(k) with company match with discretionary contribution Company-sponsored group medical and dental insurance Company-paid life insurance Company-paid long-term disability Paid holidays Generous vacation time and sick leave Paid parental leave About Homesteaders: At Elevia, we believe that meaningful human connection has the power to transform the way families experience some of life's most difficult moments. We are a B2B SaaS company who partners with funeral homes, hospice organizations, cemeteries, and other care focused professionals to ensure that every family receives compassionate, timely, and thoughtful communicationbefore, during, and after the services they rely on. You'll play a direct role in helping families feel comforted and connected, while supporting businesses that are dedicated to serving their communities. Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other. We are currently not hiring in Arizona, Connecticut, California, Massachusetts, Oregon, Colorado, Montana, New York, Illinois, Minnesota, and Washington. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
As an Enterprise & Channel Customer Service Representative, you will work at Elevia as part of Homesteaders Life Company. You will manage ongoing support and relationships for Elevia customers including funeral homes, enterprise clients, and marketing agency channel partners. Ensures customer satisfaction, retention, and expansion across a portfolio of approximately 4050 accounts. Your responsibilities will include: Manage assigned accounts including funeral homes and enterprise clients. Respond to customer inquiries and support tickets. Escalate technical issues to product or engineering. Conduct customer check-ins and ensure platform adoption. Track account activity in Salesforce. Support renewals, upsells, and cross-sell opportunities. Coordinate with onboarding and product teams. Monitor CSAT, retention and response metrics. Requirements Bachelor's degree preferred in business, communications or related field. 3+ years of customer service, customer success, or account management experience. Experience supporting SaaS products preferred. Experience using CRM systems such as Salesforce. Pay and Benefits Summary: Our benefits include: An excellent schedule
office closes at 1 p.m. every Friday Remote Work Environment Base salary plus commission eligibility Annual profit sharing 401(k) with company match with discretionary contribution Company-sponsored group medical and dental insurance Company-paid life insurance Company-paid long-term disability Paid holidays Generous vacation time and sick leave Paid parental leave About Homesteaders: At Elevia, we believe that meaningful human connection has the power to transform the way families experience some of life's most difficult moments. We are a B2B SaaS company who partners with funeral homes, hospice organizations, cemeteries, and other care focused professionals to ensure that every family receives compassionate, timely, and thoughtful communicationbefore, during, and after the services they rely on. You'll play a direct role in helping families feel comforted and connected, while supporting businesses that are dedicated to serving their communities. Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other. We are currently not hiring in Arizona, Connecticut, California, Massachusetts, Oregon, Colorado, Montana, New York, Illinois, Minnesota, and Washington. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.