Senior Digital Content Specialist
Pegasystems, Waltham, MA, United States
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Picture Yourself at Pega You will be at the heart of delivering Pega’s demo experiences and digital content, systematically processing and executing client requests through dedicated workflows. If you find satisfaction in reliable, routine execution and enjoy contributing to process improvements, this role offers a unique opportunity to make an impact in a dynamic, supportive environment.
What You'll Do at Pega
Systematically process and deliver high-volume client requests using digital workflows
Verify spelling, grammar, and pronunciation through both visual and auditory proofing to ensure accuracy
Support the distribution and publishing of engaging demo experiences and digital content
Create both internal and external digital content
Maintain consistency and accuracy in repetitive, routine tasks
Provide direct support and troubleshooting for end users
Identify and implement process improvements to enhance service quality
Coordinate with cross-functional teams to resolve issues and deliver seamless experiences
Who You Are
Comfortable with repetitive, systematic workflows and able to maintain focus and accuracy in high‑volume environments
Naturally engaged by process‑driven work and motivated to find incremental improvements in routine tasks
Collaborative, client‑focused professional with strong communication skills
Adaptable and resilient in a fast‑paced, evolving environment
Committed to continuous learning and operational excellence
What You've Accomplished
4+ years successfully managing client‑facing digital or technical support initiatives
Demonstrated ability to thrive in roles involving repetitive, high‑volume task execution
Supported the delivery or improvement of digital content and client experiences
Implemented process improvements that enhanced service delivery
Built positive relationships with clients and internal stakeholders
Strong communication skills in English (written and spoken)
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Additional Information Base salary range for this role is BRL annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Acknowledgement and Policies AI in Action
– Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture
– At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance
– For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
– If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications GDPR Candidate Privacy Notice Pegasystems Limited UK Gender Pay Gap Statement EEO/AA Policy Statement Your Employee Rights Under the Family and Medical Leave Act E-Verify Notice Employee Polygraph Protection Act Rights
By providing a password, you will become a Pega Digital Community Member and be able to track your application status.
Upload your resume. Required, allowed file types are DOC, DOCX, PDF, TXT (2MB max).
#J-18808-Ljbffr
Picture Yourself at Pega You will be at the heart of delivering Pega’s demo experiences and digital content, systematically processing and executing client requests through dedicated workflows. If you find satisfaction in reliable, routine execution and enjoy contributing to process improvements, this role offers a unique opportunity to make an impact in a dynamic, supportive environment.
What You'll Do at Pega
Systematically process and deliver high-volume client requests using digital workflows
Verify spelling, grammar, and pronunciation through both visual and auditory proofing to ensure accuracy
Support the distribution and publishing of engaging demo experiences and digital content
Create both internal and external digital content
Maintain consistency and accuracy in repetitive, routine tasks
Provide direct support and troubleshooting for end users
Identify and implement process improvements to enhance service quality
Coordinate with cross-functional teams to resolve issues and deliver seamless experiences
Who You Are
Comfortable with repetitive, systematic workflows and able to maintain focus and accuracy in high‑volume environments
Naturally engaged by process‑driven work and motivated to find incremental improvements in routine tasks
Collaborative, client‑focused professional with strong communication skills
Adaptable and resilient in a fast‑paced, evolving environment
Committed to continuous learning and operational excellence
What You've Accomplished
4+ years successfully managing client‑facing digital or technical support initiatives
Demonstrated ability to thrive in roles involving repetitive, high‑volume task execution
Supported the delivery or improvement of digital content and client experiences
Implemented process improvements that enhanced service delivery
Built positive relationships with clients and internal stakeholders
Strong communication skills in English (written and spoken)
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Additional Information Base salary range for this role is BRL annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Acknowledgement and Policies AI in Action
– Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture
– At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance
– For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
– If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications GDPR Candidate Privacy Notice Pegasystems Limited UK Gender Pay Gap Statement EEO/AA Policy Statement Your Employee Rights Under the Family and Medical Leave Act E-Verify Notice Employee Polygraph Protection Act Rights
By providing a password, you will become a Pega Digital Community Member and be able to track your application status.
Upload your resume. Required, allowed file types are DOC, DOCX, PDF, TXT (2MB max).
#J-18808-Ljbffr