Customer Service Rep - Metrology
Lockheed Martin, Ocala, FL, United States
Job Code/Title
N1164: Order Entry Operator Sr Spec
Basic Qualifications
Minimum of 3 years of experience performing procurement activities (e.g., creating purchase requisitions, negotiating with suppliers, drafting contracts, placing orders).
Minimum of 3 years of experience in logistics, warehouse operations, or broader supply chain functions where you managed inventory movement, shipping/receiving, or order fulfillment.
Demonstrated ability to work with Microsoft Office (Excel, Word, Outlook) and an order management or ERP system for entering, tracking, and updating sales orders and generating status reports.
Proven record of delivering high quality customer service to internal and external stakeholders (handling inquiries, resolving issues, maintaining satisfaction metrics).
Ability to lift 25 lbs unassisted.
Job Description You will be the Customer Service Rep for the Metrology team. Our team is responsible for delivering exceptional customer service and ensuring timely order fulfillment.
What You Will Be Doing As the Customer Service Rep you will be responsible for managing customer orders, providing accurate pricing and delivery information, and acting as the liaison between customers and suppliers.
Responsibilities
Process customer orders via phone, email, and other channels.
Generate quotes, delivery dates, and provide order status updates.
Maintain accurate customer and order records in the database.
Coordinate with suppliers and internal teams to expedite orders and resolve issues.
Support emergency order processing and manage returns and credits.
Why Join Us The ideal candidate is collaborative, detail‑oriented, and passionate about delivering superior service. This role offers the chance to work in a fast‑growing environment where your contributions directly impact mission success.
We are committed to supporting your work‑life balance and overall well‑being, offering flexible scheduling options. Learn more about Lockheed Martin’s comprehensive benefits package here.
Further Information About This Opportunity This position is in Ocala. Discover more about our Ocala, Florida location.
Desired Skills
Metrology/Calibration Support
In depth knowledge of SAP Software Solutions
Calibration Database Experience
National Pay Statement The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $56,600 - $99,705. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full‑time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
Premium Pay Statement The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $65,000 - $108,445. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
EEO Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
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Basic Qualifications
Minimum of 3 years of experience performing procurement activities (e.g., creating purchase requisitions, negotiating with suppliers, drafting contracts, placing orders).
Minimum of 3 years of experience in logistics, warehouse operations, or broader supply chain functions where you managed inventory movement, shipping/receiving, or order fulfillment.
Demonstrated ability to work with Microsoft Office (Excel, Word, Outlook) and an order management or ERP system for entering, tracking, and updating sales orders and generating status reports.
Proven record of delivering high quality customer service to internal and external stakeholders (handling inquiries, resolving issues, maintaining satisfaction metrics).
Ability to lift 25 lbs unassisted.
Job Description You will be the Customer Service Rep for the Metrology team. Our team is responsible for delivering exceptional customer service and ensuring timely order fulfillment.
What You Will Be Doing As the Customer Service Rep you will be responsible for managing customer orders, providing accurate pricing and delivery information, and acting as the liaison between customers and suppliers.
Responsibilities
Process customer orders via phone, email, and other channels.
Generate quotes, delivery dates, and provide order status updates.
Maintain accurate customer and order records in the database.
Coordinate with suppliers and internal teams to expedite orders and resolve issues.
Support emergency order processing and manage returns and credits.
Why Join Us The ideal candidate is collaborative, detail‑oriented, and passionate about delivering superior service. This role offers the chance to work in a fast‑growing environment where your contributions directly impact mission success.
We are committed to supporting your work‑life balance and overall well‑being, offering flexible scheduling options. Learn more about Lockheed Martin’s comprehensive benefits package here.
Further Information About This Opportunity This position is in Ocala. Discover more about our Ocala, Florida location.
Desired Skills
Metrology/Calibration Support
In depth knowledge of SAP Software Solutions
Calibration Database Experience
National Pay Statement The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $56,600 - $99,705. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full‑time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
Premium Pay Statement The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $65,000 - $108,445. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
EEO Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
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