Head of Account Management (IC/Lead)

Overview

About Actively AI Our thesis is that businesses of the future will be powered by agentic human-in-loop-machines that make every business function 10x more efficient.

Actively AI is building that superintelligent machine for Enterprise GTM organizations, focused on increasing productivity per rep. We power the day-to-day for outbound teams at dozens of companies like Samsara, Ramp, Verkada, and Ironclad. Why does this matter? Because revenue is the ultimate fuel for businesses. The hundreds of millions of dollars we generate for our customers enables them to employ more people, innovate faster, and deliver more value to their customers. In addition to top-notch customers that love our product, our team is incredibly high caliber - the co-founders are former Stanford AI researchers and the engineering team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google. We are backed by top investors, including Bain Capital Ventures, First Round Capital (seed investors in Uber, Square, Roblox, Clearbit), Lachy Groom, and Stanford AI faculty. We have a very ambitious product and scaling roadmap, there’s strong market interest in what we are doing, and it’s time to put the foot on the gas. If you get excited by the thought of working really hard on these kinds of problems with a high caliber team, Actively AI is the right place for you.

About The Role

As our Head of Account Management, you will be the commercial architect of our long-term customer partnerships. You will own the post-sale commercial lifecycle for our largest enterprise customers, reporting directly to the CRO to turn successful AI implementations into multi-million dollar expansions.

This is a high-impact "Founding IC to Leader" position for a hands on leader or current player coach who has seen "what great looks like" at a scaling enterprise SaaS company. While the Agent Product Manager (APM) ensures our AI agents are technically flawless, you ensure those wins translate into massive business value, high NRR, and aggressive expansion. You'll partner closely with AEs and APMs to ensure our customers aren't just adopting a platform, but fundamentally transforming their GTM strategy with Actively.

What You’ll Do

• Drive Net Revenue Retention (NRR): Own the renewal process end-to-end and relentlessly hunt for expansion opportunities within existing accounts.
• Establish the AM Function: Design the playbooks, health-scoring models, and expansion frameworks that will define the Account Management organization as we scale to Series B and beyond.
• Build C-Suite Alignment: Establish "trusted advisor" relationships with CROs and VPs of RevOps, mapping Actively’s technical performance to their top-level strategic business objectives.
• Orchestrate Strategic Expansion: Identify new departments and personas where Actively’s AI agents can drive 10x value, moving customers from a single use case to an enterprise-wide AI GTM stack.
• Commercial Guardrails: Serve as the commercial "checks and balances" for the technical delivery team, ensuring new customer requests align with paid expansion opportunities and contracted value.
• Lead Executive Business Reviews (EBRs): Own the high-level commercial narrative for our customers, focusing on ROI, productivity lift, and long-term roadmap alignment.

Who You Are

• The "Hunter" Mentality: You aren't a traditional "gatherer" CSM; you are a commercial driver who identifies revenue gaps and closes them.
• 6+ years experience in Enterprise Account Management or Sales, ideally at a fast-growing Series A/B startup.
• Former Leader, Current Doer: You have managed teams before and know how to hire, but you are excited to roll up your sleeves as an IC to prove the model first.
• Technical Sophistication: You can hold your own with senior technical leaders discussing AI-native workflows while translating that value to a CRO's bottom line.
• Strategic GTM Expert: You understand how revenue is created and scaled, and you can speak the language of "productivity per rep" and "LTV/CAC."

Nice to Haves

• Experience at an early-stage startup building and scaling a post-sales commercial function from scratch.
• Background in RevOps or GTM strategy consulting.
• Previous experience with AI-native products or high-complexity technical platforms.

Why Join

It’s not often that you can get in on the ground floor of a well-funded startup that’s scaling very fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll be in the trenches with an incredibly high caliber, low-ego group of people that are obsessed with building something great.

Benefits