Sales Director

Sales Director, Client Expansion and Retention (North America)

Role

Drive growth and retention across an assigned enterprise client by expanding cross-sell/upsell, securing renewals, and ensuring outstanding customer experience as the company doubles its current hundreds of millions of revenue.

Key Responsibilities

• Grow accounts: create demand, prospect, qualify, and close cross-sell/upsell; build trusted‑advisor relationships; tailor solutions and collateral; use social selling; execute account plans
• Manage pipeline: maintain Salesforce hygiene
• Retain clients: Renewals, Pre‑Sales, Product, and Delivery; identify risks early; pair renewals with expansion; meet/exceed retention targets
• Ensure success: drive full adoption and value realization; cultivate executive sponsors; secure references and case studies; act as voice of the customer

Experience

• 10+ years in enterprise tech customer‑facing roles (Sales, Renewals, AM/CS, Consulting)
• 3+ years sales leadership experience
• 5+ years selling Support, Managed Services, Professional Services; 2+ years selling AMS
• Proven quota attainment and account growth; margin/portfolio management
• Some major software and ERP vendor ecosystem experience is required

Skills

• Customer‑centric, analytical, persuasive communicator with executive presence.
• Strong relationship building, organization, and time management.
• Adaptable, collaborative, hands‑on leader, can grow teams, co‑sell and be proactive and creative
• Comfortable with executive briefing and be able to share examples
• Keen sense to identify new opportunities versus a lead
• Collaborative entrepreneurial driver of new opportunities
• Established enterprise CXO/CIO/CFO/CTO relationships
• Ability to recruit, train, lead and get in front of customer with the team

Education

Bachelor’s required; Master’s/MBA preferred.

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