Director of AI Labs Customer Success & Adoption

A leading stakeholder strategy firm is seeking a Head of Customer Success in New York to lead their Success Team across North America and Europe. The successful candidate will define customer success strategies, drive adoption of Labs capabilities among consultants, and build a network of power users. Required qualifications include 8+ years in customer success, effective leadership skills, and a deep understanding of AI solutions. This position offers hybrid work options and a competitive salary range of $140,000 - $180,000 in NYC.
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