Bilingual Customer Service Representative
Unicon Pharma Inc, Atlanta, GA, United States
1. Bilingual CSR Team Lead
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Role Overview: Lead and support a team of bilingual agents while ensuring top-notch customer service delivery. You’ll handle escalations, guide team performance, and maintain quality standards. Key Responsibilities: Manage transactions and ensure quality standards Handle inbound/outbound calls & emails professionally Track, document, and resolve customer issues Escalate critical issues when needed Ensure compliance with processes and service agreements Requirements: Bilingual (Spanish & English) – fluent 1+ year of call center/customer service experience Strong communication & leadership skills Ability to work onsite & flexible shifts
2. Bilingual Customer Support Representative Role Overview: Support residents, applicants, and prospects through inbound/outbound calls across multiple service areas. Responsibilities Include: Handle queries across Maintenance, Resident Services, Renewals, etc. Deliver xsgimln excellent customer experience Resolve issues efficiently and professionally Requirements: Bilingual (Spanish & English) – fluent 6+ months of customer service experience (call center preferred) Comfortable handling multiple call queues Flexible to work shifts (9 AM – 8 PM) & weekends Must be available to work onsite
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Role Overview: Lead and support a team of bilingual agents while ensuring top-notch customer service delivery. You’ll handle escalations, guide team performance, and maintain quality standards. Key Responsibilities: Manage transactions and ensure quality standards Handle inbound/outbound calls & emails professionally Track, document, and resolve customer issues Escalate critical issues when needed Ensure compliance with processes and service agreements Requirements: Bilingual (Spanish & English) – fluent 1+ year of call center/customer service experience Strong communication & leadership skills Ability to work onsite & flexible shifts
2. Bilingual Customer Support Representative Role Overview: Support residents, applicants, and prospects through inbound/outbound calls across multiple service areas. Responsibilities Include: Handle queries across Maintenance, Resident Services, Renewals, etc. Deliver xsgimln excellent customer experience Resolve issues efficiently and professionally Requirements: Bilingual (Spanish & English) – fluent 6+ months of customer service experience (call center preferred) Comfortable handling multiple call queues Flexible to work shifts (9 AM – 8 PM) & weekends Must be available to work onsite