Collections Specialist
Roesseljoy, Pawtucket, RI, United States
We are seeking a motivated and detail-oriented Collections Specialist to support our finance team on a contract basis. This role will focus on managing accounts receivable, driving collections efforts, evaluating creditworthiness, and maintaining strong customer relationships while ensuring timely resolution of outstanding balances.
Responsibilities
Make regular, consistent collection calls and send emails to past‑due customers to secure payment commitments
Follow up on payment commitments and elevate delinquent accounts as needed
Review AR aging reports and prioritize collection efforts accordingly
Partner with sales and leadership to address high‑risk accounts, including potential credit holds
Establish customer creditworthiness by gathering and reviewing credit applications and reports
Maintain accurate, organized records of collection activity and customer communications
Research and resolve billing discrepancies, short payments, and disputes by analyzing account history
Provide customers with account information and ensure prompt resolution of open issues
Process customer refunds and reconcile credit balances as needed
Ensure compliance with bankruptcy, collections, and insufficient funds procedures
Support audits by providing documentation and performing related financial tasks
Deliver professional, courteous customer service in all interactions
Qualifications
2+ years of collections experience required (3–5 years preferred)
Experience with Eclipse ERP is a major plus
Strong understanding of collections processes, regulations, and best practices
Proficiency in Microsoft Word, Excel, and Outlook
Excellent verbal and written communication skills
Strong negotiation skills with the ability to resolve issues effectively
High level of organization and attention to detail
Ability to handle sensitive and confidential information
Self‑starter with the ability to work independently and make sound decisions
Strong time management skills with the ability to prioritize multiple tasks
Adaptable, flexible, and able to thrive in a fast‑paced environment
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Responsibilities
Make regular, consistent collection calls and send emails to past‑due customers to secure payment commitments
Follow up on payment commitments and elevate delinquent accounts as needed
Review AR aging reports and prioritize collection efforts accordingly
Partner with sales and leadership to address high‑risk accounts, including potential credit holds
Establish customer creditworthiness by gathering and reviewing credit applications and reports
Maintain accurate, organized records of collection activity and customer communications
Research and resolve billing discrepancies, short payments, and disputes by analyzing account history
Provide customers with account information and ensure prompt resolution of open issues
Process customer refunds and reconcile credit balances as needed
Ensure compliance with bankruptcy, collections, and insufficient funds procedures
Support audits by providing documentation and performing related financial tasks
Deliver professional, courteous customer service in all interactions
Qualifications
2+ years of collections experience required (3–5 years preferred)
Experience with Eclipse ERP is a major plus
Strong understanding of collections processes, regulations, and best practices
Proficiency in Microsoft Word, Excel, and Outlook
Excellent verbal and written communication skills
Strong negotiation skills with the ability to resolve issues effectively
High level of organization and attention to detail
Ability to handle sensitive and confidential information
Self‑starter with the ability to work independently and make sound decisions
Strong time management skills with the ability to prioritize multiple tasks
Adaptable, flexible, and able to thrive in a fast‑paced environment
#J-18808-Ljbffr