E-commerce Operations Specialist

We are a growing e-commerce company in the communications equipment industry (two-way radios, networking, security products). We are looking for a high-level Operations Specialist who can: Execute processes flawlessly Think critically Take ownership Improve workflows Operate independently without micromanagement Responsibilities: 1. eBay Account Management Respond to all eBay messages daily Monitor cases and disputes Process returns and cancellations Protect account performance metrics 2. Dropshipping Operations Create Purchase Orders Confirm supplier pricing Validate margins Track shipments Ensure accurate order fulfillment 3. Direct Orders Create Sales Orders in Zoho Inventory Generate PayPal payment links Confirm payments before processing 4. Invoice Reconciliation Match supplier invoices with Purchase Orders Identify discrepancies Escalate financial inconsistencies 5. Process Improvement Identify bottlenecks Suggest improvements Help refine SOPs