Sales Support Specialist
Ptsupply, Dickson, TN, United States
Sales Support
Department:
Sales
Reports To:
Sales Support Manager / Sr. Sales Support Manager / Office Manager / Inside Sales Manager
Key Responsibilities
Supports Account Managers with customer needs.
Enters customer orders and quotes, as needed.
Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
Works Open Order Reports, internal and/or external, as needed.
Processes Customer Support cases.
Prepares and assigns cases to quality for corrective action and/or analysis.
Prepares and submits Rebate Set-Up Requests.
Prepares and submits Item Set-Up Requests.
Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations,a nd items ordered.
Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.
Other tasks as assigned.
Required Skills
Microsoft Excel & Word
General Computer Skills
Organizational skills
Problem-Solving Skills
Mathematical aptitude
Attention to Detail
Good Communication Skills
Works well independently & in group environments
Minimum Education Requirements High School Diploma (or GED).
Required Experience This is an entry-level position.
Note The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.
The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.
Qualifications Education Required:
High School
Preferred:
Bachelors
Experience
Strong customer focus
Strong ability to manipulate or create spreadsheets and formulas
Strong computer skills
Clerical or administrative support
Behaviors
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Innovative:
Consistently introduces new ideas and demonstrates original thinking
Team Player:
Works well as a member of a group
Loyal:
Shows firm and constant support to a cause
Enthusiastic:
Shows intense and eager enjoyment and interest
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Self-Starter:
Inspired to perform without outside help
Peer Recognition:
Inspired to perform well by the praise of coworkers
Job Security:
Inspired to perform well by the knowledge that your job is safe
Goal Completion:
Inspired to perform well by the completion of tasks
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Sales
Reports To:
Sales Support Manager / Sr. Sales Support Manager / Office Manager / Inside Sales Manager
Key Responsibilities
Supports Account Managers with customer needs.
Enters customer orders and quotes, as needed.
Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
Works Open Order Reports, internal and/or external, as needed.
Processes Customer Support cases.
Prepares and assigns cases to quality for corrective action and/or analysis.
Prepares and submits Rebate Set-Up Requests.
Prepares and submits Item Set-Up Requests.
Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations,a nd items ordered.
Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.
Other tasks as assigned.
Required Skills
Microsoft Excel & Word
General Computer Skills
Organizational skills
Problem-Solving Skills
Mathematical aptitude
Attention to Detail
Good Communication Skills
Works well independently & in group environments
Minimum Education Requirements High School Diploma (or GED).
Required Experience This is an entry-level position.
Note The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.
The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.
Qualifications Education Required:
High School
Preferred:
Bachelors
Experience
Strong customer focus
Strong ability to manipulate or create spreadsheets and formulas
Strong computer skills
Clerical or administrative support
Behaviors
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Innovative:
Consistently introduces new ideas and demonstrates original thinking
Team Player:
Works well as a member of a group
Loyal:
Shows firm and constant support to a cause
Enthusiastic:
Shows intense and eager enjoyment and interest
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Self-Starter:
Inspired to perform without outside help
Peer Recognition:
Inspired to perform well by the praise of coworkers
Job Security:
Inspired to perform well by the knowledge that your job is safe
Goal Completion:
Inspired to perform well by the completion of tasks
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr