Sales Support Specialist
Power & Tel, Collierville, TN, United States
Sales Support Specialist
Job Category: Support, Sales Operations Requisition Number: SALES001434 Location: Piperton, TN (Corporate Office) Piperton, TN 38017, USA Description
Job Title: Sales Support Department: Sales Reports To: Sales Support Manager/Sr. Sales Support Manager/Office Manager/Inside Sales Manager Key Responsibilities: Supports Account Managers with customer needs. Enters customer orders and quotes, as needed. Works OTD (On Time Delivery) Exceptions assigned to Sales Support. Works Open Order Reports, internal and/or external, as needed. Processes Customer Support cases. Prepares and assigns cases to quality for corrective action and/or analysis. Prepares and submits Rebate Set-Up Requests. Prepares and submits Item Set-Up Requests. Works with AR to reconcile outstanding invoices, as appropriate for select accounts. Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information. Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations, and items ordered. Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary. Assists in identifying process improvements that may increase efficiency or improve customer satisfaction. Other tasks as assigned. Required Skills: Microsoft Excel & Word, General Computer Skills, Organizational skills, Problem-Solving Skills, Mathematical aptitude, Attention to Detail, Good Communication Skills, Works well independently & in group environments. Minimum Education Requirements: High School Diploma (or GED). Required Experience: This is an entry-level position. Note: The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description. Skills
Required
Business Acumen Skills: Novice
Influential Skills: Some Knowledge
Communication Skills: Advanced
Computer Literacy: Expert
Adaptability: Advanced
Preferred
Microsoft Office Skills: Expert
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Job Security: Inspired to perform well by the knowledge that your job is safe
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Required
High School or better in High School or GED. Preferred
Bachelors or better in Sales. Experience
Preferred
2 years: Strong customer focus
1 year: Strong ability to manipulate or create spreadsheets and formulas
3 years: Strong computer skills
1 year: Clerical or administrative support
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Support, Sales Operations Requisition Number: SALES001434 Location: Piperton, TN (Corporate Office) Piperton, TN 38017, USA Description
Job Title: Sales Support Department: Sales Reports To: Sales Support Manager/Sr. Sales Support Manager/Office Manager/Inside Sales Manager Key Responsibilities: Supports Account Managers with customer needs. Enters customer orders and quotes, as needed. Works OTD (On Time Delivery) Exceptions assigned to Sales Support. Works Open Order Reports, internal and/or external, as needed. Processes Customer Support cases. Prepares and assigns cases to quality for corrective action and/or analysis. Prepares and submits Rebate Set-Up Requests. Prepares and submits Item Set-Up Requests. Works with AR to reconcile outstanding invoices, as appropriate for select accounts. Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information. Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations, and items ordered. Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary. Assists in identifying process improvements that may increase efficiency or improve customer satisfaction. Other tasks as assigned. Required Skills: Microsoft Excel & Word, General Computer Skills, Organizational skills, Problem-Solving Skills, Mathematical aptitude, Attention to Detail, Good Communication Skills, Works well independently & in group environments. Minimum Education Requirements: High School Diploma (or GED). Required Experience: This is an entry-level position. Note: The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description. Skills
Required
Business Acumen Skills: Novice
Influential Skills: Some Knowledge
Communication Skills: Advanced
Computer Literacy: Expert
Adaptability: Advanced
Preferred
Microsoft Office Skills: Expert
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Job Security: Inspired to perform well by the knowledge that your job is safe
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Required
High School or better in High School or GED. Preferred
Bachelors or better in Sales. Experience
Preferred
2 years: Strong customer focus
1 year: Strong ability to manipulate or create spreadsheets and formulas
3 years: Strong computer skills
1 year: Clerical or administrative support
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.