Key Account Manager II
ICAT Logistics, Inc., Coppell, TX, United States
Description
To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations.
Essential Duties and Responsibilities Sales & Client Support
As the Subject matter expert (SME) have advanced knowledge to support end to end client needs
Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients *Exception handling and internal escalations as needed
Respond to or delegating non-sales client inquiries (outside of general tracking, quotes).
Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
Work across departments to generate metrics and reports for key accounts as needed
Identify potential opportunities and work with the sales team
Provide support to sales team and/or Account Management team as needed.
Pricing & Operations Support
Collaborate and handle, with the Operation team, to deliver transportation solutions to our clients
Assist in preparing RFPs, RFQs, RFIs, and client presentations
Prepare and follow up on quotes for key clients to secure the opportunity
Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
Support the development of SOPs for key clients
Recommend and implement process improvements to drive profitability and efficiency
Assist in shipment origination or warehouse fulfillment, as needed
Continually look to implement better processes, procedures and/or automation
Other duties as assigned
Requirements Qualifications & Skill Requirements
Bachelor’s degree or equivalent required
4+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
2+ years of freight quoting, pricing
Customer service experience
Advanced skills with Microsoft Office products (excel, word, outlook, ppt)
Experience: international airfreight, charter coordination, partial charters, time critical, expedited shipments, customs coordination, and custom solutions for cargo that does not fit a standard process.
Experience: supporting a large, fast moving global account where speed, visibility, and execution matter.
Comfortable working with pricing, operations, and account teams to build workable solutions quickly and support bid activity in Coupa or similar systems. Experience with data center freight, white glove, high value cargo, or hyperscaler support would all be strong pluses.
Key Competencies
Problem-solving solutions
Ability to work in a time-sensitive environment
Desire and drive to learn and grow
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values
Supervisory Responsibilities: No
Travel Requirement: Yes - Some travel may be required (by air and car) to support multi-site national operations.
Salary Range: $82,705 - $97,300
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Essential Duties and Responsibilities Sales & Client Support
As the Subject matter expert (SME) have advanced knowledge to support end to end client needs
Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients *Exception handling and internal escalations as needed
Respond to or delegating non-sales client inquiries (outside of general tracking, quotes).
Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
Work across departments to generate metrics and reports for key accounts as needed
Identify potential opportunities and work with the sales team
Provide support to sales team and/or Account Management team as needed.
Pricing & Operations Support
Collaborate and handle, with the Operation team, to deliver transportation solutions to our clients
Assist in preparing RFPs, RFQs, RFIs, and client presentations
Prepare and follow up on quotes for key clients to secure the opportunity
Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
Support the development of SOPs for key clients
Recommend and implement process improvements to drive profitability and efficiency
Assist in shipment origination or warehouse fulfillment, as needed
Continually look to implement better processes, procedures and/or automation
Other duties as assigned
Requirements Qualifications & Skill Requirements
Bachelor’s degree or equivalent required
4+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
2+ years of freight quoting, pricing
Customer service experience
Advanced skills with Microsoft Office products (excel, word, outlook, ppt)
Experience: international airfreight, charter coordination, partial charters, time critical, expedited shipments, customs coordination, and custom solutions for cargo that does not fit a standard process.
Experience: supporting a large, fast moving global account where speed, visibility, and execution matter.
Comfortable working with pricing, operations, and account teams to build workable solutions quickly and support bid activity in Coupa or similar systems. Experience with data center freight, white glove, high value cargo, or hyperscaler support would all be strong pluses.
Key Competencies
Problem-solving solutions
Ability to work in a time-sensitive environment
Desire and drive to learn and grow
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values
Supervisory Responsibilities: No
Travel Requirement: Yes - Some travel may be required (by air and car) to support multi-site national operations.
Salary Range: $82,705 - $97,300
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