Customer Service Representative
Diversified Benefit Services, Slab City, WI, United States
Customer Service Representative – Benefit Plans & Claims Processing
Opening created by internal promotion – come grow with us! Are you the kind of person who can turn a benefits question into a clear, confident answer? Do you thrive on the phone and take pride in precision? If so, we’d like to meet you.
We’re adding a
Customer Service Representative
to our team following a recent internal promotion – proof that growth and advancement are real here!
What You’ll Do
Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans
Educate members on
Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Independent Coverage HRAs (ICHRAs)
plan guidelines and eligibility requirements
Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations
Troubleshoot issues, resolve discrepancies, and ensure timely claim processing
Maintain meticulous documentation and data integrity
What We’re Looking For
Proven ability to provide a high level of customer service
Strong phone presence with clear, professional communication skills
Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
Possess proficient data entry and keyboarding skills
Previous experience in a claims or insurance environment is a plus
Why This Role Stands Out
Direct impact on participants navigating important healthcare and financial benefits
Exposure to tax-advantaged benefit plans (FSAs, HRAs, ICHRAs)
Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
Clear path for advancement—this opening exists because someone was promoted
Collaborative team environment focused on service excellence
If you’re service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect.
Apply today and take the next step in your customer service career!
https://diversifiedbenefitservices.applytojob.com/apply
If this role sounds like a fit, we'd love to hear from you. Apply now.
#J-18808-Ljbffr
We’re adding a
Customer Service Representative
to our team following a recent internal promotion – proof that growth and advancement are real here!
What You’ll Do
Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans
Educate members on
Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Independent Coverage HRAs (ICHRAs)
plan guidelines and eligibility requirements
Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations
Troubleshoot issues, resolve discrepancies, and ensure timely claim processing
Maintain meticulous documentation and data integrity
What We’re Looking For
Proven ability to provide a high level of customer service
Strong phone presence with clear, professional communication skills
Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
Possess proficient data entry and keyboarding skills
Previous experience in a claims or insurance environment is a plus
Why This Role Stands Out
Direct impact on participants navigating important healthcare and financial benefits
Exposure to tax-advantaged benefit plans (FSAs, HRAs, ICHRAs)
Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
Clear path for advancement—this opening exists because someone was promoted
Collaborative team environment focused on service excellence
If you’re service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect.
Apply today and take the next step in your customer service career!
https://diversifiedbenefitservices.applytojob.com/apply
If this role sounds like a fit, we'd love to hear from you. Apply now.
#J-18808-Ljbffr