B2B eCommerce Administrator
Zippo Manufacturing Company, Bradford, PA, United States
Maintain product catalogs, pricing, promotions, and customer-specific configurations.
Manage user accounts, permissions, and account hierarchies.
Execute platform updates, configuration changes, and content uploads.
Monitor site functionality and elevate technical issues as needed.
Perform regular platform audits and quality checks.
Product & Content Management
Maintain accurate product data, images, specifications, and documentation. Support content syndication across B2B channels and tools. Coordinate with Marketing and Product teams on content updates. Ensure compliance with brand and data standards. Order & Operations Support
Monitor order flow, status, and exceptions. Support troubleshooting of fulfillment, invoicing, and returns issues. Coordinate with Operations and Customer Service on escalations. Maintain documentation for operational workflows. Reporting & Analytics Support
Generate routine performance and operational reports. Track platform usage, order activity, and data quality. Support KPI reporting for leadership. Maintain dashboards and reporting templates. Support onboarding of new B2B customers. Assist Sales with account setup, pricing configuration, and access. Provide first-level platform support to internal users and customers. Create and maintain training and reference material. Process & Compliance
Follow established governance and change management procedures. Support data privacy, security, and compliance requirements. Maintain documentation for system processes. Assist with audits and controls. EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:
Bachelor’s degree in Business Administration, Marketing, or related field or relevant experience 3 years of experience in a relevant role with B2B or B2C experience (B2B experience preferred) Experience with Shopify B2B, Magento, SAP Commerce, Salesforce Commerce, or similar platforms. Familiarity with Product Information Management (PIM), Enterprise Resource Planning (ERP) , Order Management System (OMS), or Customer Relationship Management (CRM) systems. Experience supporting B2B pricing structures and account management. Knowledge of product data management and content governance. Experience with GA4, Power BI, or similar reporting tools. ***This is an office hourly, full on-site position located in Bradford, PA*** Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Maintain accurate product data, images, specifications, and documentation. Support content syndication across B2B channels and tools. Coordinate with Marketing and Product teams on content updates. Ensure compliance with brand and data standards. Order & Operations Support
Monitor order flow, status, and exceptions. Support troubleshooting of fulfillment, invoicing, and returns issues. Coordinate with Operations and Customer Service on escalations. Maintain documentation for operational workflows. Reporting & Analytics Support
Generate routine performance and operational reports. Track platform usage, order activity, and data quality. Support KPI reporting for leadership. Maintain dashboards and reporting templates. Support onboarding of new B2B customers. Assist Sales with account setup, pricing configuration, and access. Provide first-level platform support to internal users and customers. Create and maintain training and reference material. Process & Compliance
Follow established governance and change management procedures. Support data privacy, security, and compliance requirements. Maintain documentation for system processes. Assist with audits and controls. EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:
Bachelor’s degree in Business Administration, Marketing, or related field or relevant experience 3 years of experience in a relevant role with B2B or B2C experience (B2B experience preferred) Experience with Shopify B2B, Magento, SAP Commerce, Salesforce Commerce, or similar platforms. Familiarity with Product Information Management (PIM), Enterprise Resource Planning (ERP) , Order Management System (OMS), or Customer Relationship Management (CRM) systems. Experience supporting B2B pricing structures and account management. Knowledge of product data management and content governance. Experience with GA4, Power BI, or similar reporting tools. ***This is an office hourly, full on-site position located in Bradford, PA*** Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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