Contractor Relations Specialist - Hybrid
InfoTrack US, Petaluma, CA, United States
Contractor Relations Specialist
As a Contractor Relations Specialist, you'll play a key role in supporting our network of independent contractors who deliver litigation support services to our clients. You'll act as the central point of coordination between contractors, the Contractor Success Team, and internal teams within One Legal Fulfillment Services. In this role, you'll help ensure contractors have the information, tools, and support they need to provide excellent service in the field. You'll also partner closely with Contractor Success Team managers by tracking activity, identifying trends, and escalating issues when neededhelping the team stay informed and responsive. Day-to-day, you'll handle contractor communications across phone, email, and internal systems, assist with payment-related questions, and help resolve operational issues as they arise. This role is primarily focused on supporting our California contractor network, with exposure to operations across the United States. This is a great opportunity for someone who enjoys problem-solving, staying organized, and being at the center of a fast-paced, service-driven environment. This role offers a competitive compensation range of $22.23 per hour to $27.79 per hour, depending on experience, skills, and internal equity. This is a hybrid role based in our Petaluma office and requires employees to work in the office a minimum of three days per week. Responsibilities
Contractor Success Administrative Tasks Conduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communication Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams Review contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactions Assist in monitoring and updating contractor credentials, including registration information, driver's licenses, and insurance documentation Review contractor profiles to ensure information is accurate and aligned with communication preferences Maintain a log of active issues, ensuring consistent follow-up through resolution Contractor Communication Review and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriate Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution Monitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requests Recruitment Support Assist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basis Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup Additional Responsibilities Participate in special projects and provide support on team initiatives as needed
As a Contractor Relations Specialist, you'll play a key role in supporting our network of independent contractors who deliver litigation support services to our clients. You'll act as the central point of coordination between contractors, the Contractor Success Team, and internal teams within One Legal Fulfillment Services. In this role, you'll help ensure contractors have the information, tools, and support they need to provide excellent service in the field. You'll also partner closely with Contractor Success Team managers by tracking activity, identifying trends, and escalating issues when neededhelping the team stay informed and responsive. Day-to-day, you'll handle contractor communications across phone, email, and internal systems, assist with payment-related questions, and help resolve operational issues as they arise. This role is primarily focused on supporting our California contractor network, with exposure to operations across the United States. This is a great opportunity for someone who enjoys problem-solving, staying organized, and being at the center of a fast-paced, service-driven environment. This role offers a competitive compensation range of $22.23 per hour to $27.79 per hour, depending on experience, skills, and internal equity. This is a hybrid role based in our Petaluma office and requires employees to work in the office a minimum of three days per week. Responsibilities
Contractor Success Administrative Tasks Conduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communication Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams Review contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactions Assist in monitoring and updating contractor credentials, including registration information, driver's licenses, and insurance documentation Review contractor profiles to ensure information is accurate and aligned with communication preferences Maintain a log of active issues, ensuring consistent follow-up through resolution Contractor Communication Review and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriate Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution Monitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requests Recruitment Support Assist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basis Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup Additional Responsibilities Participate in special projects and provide support on team initiatives as needed