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Lifecycle & Retention Manager

Astound, Baltimore, MD, United States


A leading telecommunications provider in Maryland is seeking a Base Management Manager who will be instrumental in enhancing customer experience and driving retention strategies. The candidate should have 3-5+ years of experience in customer lifecycle management and strong analytical skills. Responsibilities include supporting churn reduction initiatives, analyzing customer behavior, and managing lifecycle campaigns. This role offers a competitive salary and a comprehensive benefits package, fostering a supportive work environment. #J-18808-Ljbffr