Salesforce Business Analyst

Our client is looking for a Business Analyst who can help bridge the gap between business goals and technology solutions. In this role, you'll take ownership of Salesforce system support and enhancement, working closely with cross-functional teams to ensure business needs are translated into actionable technical requirements. If you thrive in a fast-paced environment and enjoy solving problems that make systems more efficient, this could be a great fit. Location: Irvine, CA (Onsite 4 days a week) Long term contract No Visa Sponsorship Available for this role, We can not work corp to corp. Responsibilities: Provide daily support and enhancements for Salesforce and integrated web systems, including troubleshooting, break-fix support, and minor updates Lead the full lifecycle of user requestsgathering requirements, conducting analysis, creating functional designs, and supporting testing and documentation Act as the go-to liaison between business users and technical teams, translating business needs into clear technical solutions Manage all phases of UAT, including test planning, training users, coordinating testing, and tracking outcomes Build dashboards and reports, maintain support tickets, and keep communication flowing with stakeholders at all levels We are looking for: 3+ years of experience as a Business Analyst working with CRM platforms -Salesforce. Strong communication skills and the ability to lead meetings, write clear documentation, and interface with both technical and non-technical audiences Experience designing process flows and wireframes or mockups to support solution design Ability to manage service desk tickets and triage user issues effectively and efficiently Salesforce certifications are a plus, especially in Sales or Experience Cloud Excellent communication skills