Customer Service Representative (Bilingual Creole Required)
Early Learning Coalition of Palm Beach County, Florida, NY, United States
We're Hiring! Join Our Mission to Empower Families!
Location:
Telecommute (Designated Office: Palm Springs, FL)
Schedule:
Full-Time, Monday–Friday ( M–Th: 8AM-5:30PM/Fri: 8AM-12PM )
Pay:
up to $18.62 per hour commensurate with experience
Are you passionate about helping others? Do you thrive in a fast-paced, service‑focused environment? We're looking for a compassionate and dedicated
Customer Service Representative
to join our team and be the friendly voice supporting families and providers in our community.
This role is ideal for someone who enjoys problem-solving, delivering exceptional customer care, and communicating with diverse populations.
Bilingual proficiency in English and Creole is required.
What You'll Do As a Customer Service Representative, you will be the first point of contact for callers seeking support and resources. Your responsibilities will include:
Handling a
high volume of inbound calls
with professionalism and empathy
Scheduling appointments
and responding to client and provider inquiries
Providing
general information on available community resources
Accurately gathering details and entering information into various databases
Managing email communication and updating records
Assisting providers with questions or requests
What We're Looking For
Bilingual proficiency
in
English &
Creole
– Required (read, write, speak).
High school diploma (Associate Degree preferred)
Minimum 6 months of call center or customer service experience, especially with high call volume
Strong verbal and written communication skills
Excellent data entry and typing skills (swift and accurate)
High reliability with consistent attendance and punctuality
Ability to handle confidential information with sensitivity
Compassionate, empathetic mindset with a customer-first approach
Strong customer service and communication skills
Proficiency in
Microsoft Office
(Excel, Word) and ability to troubleshoot basic tech issues
Why You'll Love Working Here
Opportunity to make a real impact in the lives of children and families.
Collaborative, mission-driven team environment
Competitive pay, benefits and opportunities for growth.
Schedule:
Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.
Ready to join us? Apply today and help shape the future of early learning in Palm Beach County!
No Recruiters Please
#J-18808-Ljbffr
Telecommute (Designated Office: Palm Springs, FL)
Schedule:
Full-Time, Monday–Friday ( M–Th: 8AM-5:30PM/Fri: 8AM-12PM )
Pay:
up to $18.62 per hour commensurate with experience
Are you passionate about helping others? Do you thrive in a fast-paced, service‑focused environment? We're looking for a compassionate and dedicated
Customer Service Representative
to join our team and be the friendly voice supporting families and providers in our community.
This role is ideal for someone who enjoys problem-solving, delivering exceptional customer care, and communicating with diverse populations.
Bilingual proficiency in English and Creole is required.
What You'll Do As a Customer Service Representative, you will be the first point of contact for callers seeking support and resources. Your responsibilities will include:
Handling a
high volume of inbound calls
with professionalism and empathy
Scheduling appointments
and responding to client and provider inquiries
Providing
general information on available community resources
Accurately gathering details and entering information into various databases
Managing email communication and updating records
Assisting providers with questions or requests
What We're Looking For
Bilingual proficiency
in
English &
Creole
– Required (read, write, speak).
High school diploma (Associate Degree preferred)
Minimum 6 months of call center or customer service experience, especially with high call volume
Strong verbal and written communication skills
Excellent data entry and typing skills (swift and accurate)
High reliability with consistent attendance and punctuality
Ability to handle confidential information with sensitivity
Compassionate, empathetic mindset with a customer-first approach
Strong customer service and communication skills
Proficiency in
Microsoft Office
(Excel, Word) and ability to troubleshoot basic tech issues
Why You'll Love Working Here
Opportunity to make a real impact in the lives of children and families.
Collaborative, mission-driven team environment
Competitive pay, benefits and opportunities for growth.
Schedule:
Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.
Ready to join us? Apply today and help shape the future of early learning in Palm Beach County!
No Recruiters Please
#J-18808-Ljbffr