Client Relations Manager
Roller Rabbit, LLC, New York, NY, United States
Roller Rabbit Client Relations Manager New York, NY·Full time Company website Apply for Client Relations Manager
We are seeking a Client Relations Manager with deep expertise to drive exceptional client experiences while maximizing lifetime value (LTV), engagement, and loyalty. This role will oversee client communications, relationship management, and data-driven insights to build meaningful, long-term relationships with our community. This role will report to the Director of Communications, Social & VIP and will partner with other key stakeholders in the organization. About Roller Rabbit
We are a feel-good company! We strive to feel good by finding the joy in life. To us, it's the journey not the destination. We believe feeling good is something to strive for in every area and season of life. It's our mission to find the magic in every moment. While we resonate with many things, to us, fun, vibrancy and togetherness are the pillars of a feel-good life that represent how we see the world, and how our community sees itself. Today’s Roller Rabbit is a full lifestyle brand featuring home goods, loungewear, ready to wear, accessories, and of course, the softest pajamas around! Description
Overview: We are seeking a Client Relations Manager with deepexpertiseto drive exceptional clientexperiences while maximizing lifetime value (LTV), engagement, and loyalty. This role will oversee client communications, relationship management, and data-driven insights to build meaningful, long-term relationships with our community. This role will report to the DirectorofCommunications, Social &VIPandwillpartner with other key stakeholders in the organization. The Role: The Client Relations Manager will play a critical role in shaping how our customers interact with and feel about the brand—thinking creatively and holistically about loyalty, retention, and VIP engagement. This role partners closely with cross-functional stakeholders to fuel brand growth through innovative lifecycle marketing strategies. Own VIP customerrelationsto engage top consumers and community members. Create unique, memorable experiences for VIP clients that reinforce brand values and craftsmanship (e.g.,early accessto collections, exclusive content, or thoughtful and creative gifting). Develop innovative concepts to excite loyal customers, from early shopping access to brand storytelling moments (e.g., cookbooks, behind-the-scenes content, or cultural storytelling tied to the brand’s heritage). Think freely and creatively about how tomarket toclients throughout their lifecycle with the brand. Direct client loyalty and retention strategy. Achieve YOY localclientsshare growth and retention. Create unique concepts to excite VIP clients while respecting brand value. Rethink traditional loyalty models—designing programs that feel elevated, emotional, and brand-right rather than transactional. Evaluate different segments of customers and how to best engage with them through win-back and retention strategies, and cross-sell opportunities Work closely with DataScientist tomeasure and analyze the impact of CRM initiatives on customer behavior, retention, and lifetime value Desired Skills & Experience 5+ years of experience in client relations, loyalty, or lifecycle marketing, preferably within a fashion or lifestyle brand. Strong understanding of customer data, segmentation, and CRM platforms. Proven ability to translate insights into creative, customer-centric strategies. Highly creative thinker with a passion for brand storytelling and experiential marketing. Strong organizational skills and ability to manage multiple initiatives simultaneously. Collaborative mindset with excellent communication skills. Ability to useleftand right side of the brain. Think creatively and be open totrynew things. Know how to base decisions on metrics and data. Exceptional communication skills, both written and verbal.
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We are seeking a Client Relations Manager with deep expertise to drive exceptional client experiences while maximizing lifetime value (LTV), engagement, and loyalty. This role will oversee client communications, relationship management, and data-driven insights to build meaningful, long-term relationships with our community. This role will report to the Director of Communications, Social & VIP and will partner with other key stakeholders in the organization. About Roller Rabbit
We are a feel-good company! We strive to feel good by finding the joy in life. To us, it's the journey not the destination. We believe feeling good is something to strive for in every area and season of life. It's our mission to find the magic in every moment. While we resonate with many things, to us, fun, vibrancy and togetherness are the pillars of a feel-good life that represent how we see the world, and how our community sees itself. Today’s Roller Rabbit is a full lifestyle brand featuring home goods, loungewear, ready to wear, accessories, and of course, the softest pajamas around! Description
Overview: We are seeking a Client Relations Manager with deepexpertiseto drive exceptional clientexperiences while maximizing lifetime value (LTV), engagement, and loyalty. This role will oversee client communications, relationship management, and data-driven insights to build meaningful, long-term relationships with our community. This role will report to the DirectorofCommunications, Social &VIPandwillpartner with other key stakeholders in the organization. The Role: The Client Relations Manager will play a critical role in shaping how our customers interact with and feel about the brand—thinking creatively and holistically about loyalty, retention, and VIP engagement. This role partners closely with cross-functional stakeholders to fuel brand growth through innovative lifecycle marketing strategies. Own VIP customerrelationsto engage top consumers and community members. Create unique, memorable experiences for VIP clients that reinforce brand values and craftsmanship (e.g.,early accessto collections, exclusive content, or thoughtful and creative gifting). Develop innovative concepts to excite loyal customers, from early shopping access to brand storytelling moments (e.g., cookbooks, behind-the-scenes content, or cultural storytelling tied to the brand’s heritage). Think freely and creatively about how tomarket toclients throughout their lifecycle with the brand. Direct client loyalty and retention strategy. Achieve YOY localclientsshare growth and retention. Create unique concepts to excite VIP clients while respecting brand value. Rethink traditional loyalty models—designing programs that feel elevated, emotional, and brand-right rather than transactional. Evaluate different segments of customers and how to best engage with them through win-back and retention strategies, and cross-sell opportunities Work closely with DataScientist tomeasure and analyze the impact of CRM initiatives on customer behavior, retention, and lifetime value Desired Skills & Experience 5+ years of experience in client relations, loyalty, or lifecycle marketing, preferably within a fashion or lifestyle brand. Strong understanding of customer data, segmentation, and CRM platforms. Proven ability to translate insights into creative, customer-centric strategies. Highly creative thinker with a passion for brand storytelling and experiential marketing. Strong organizational skills and ability to manage multiple initiatives simultaneously. Collaborative mindset with excellent communication skills. Ability to useleftand right side of the brain. Think creatively and be open totrynew things. Know how to base decisions on metrics and data. Exceptional communication skills, both written and verbal.
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