Director Client Strategy
Reputn - Your Reputation Guardian, Miami, FL, United States
Role Overview
The Director of Client Strategy will lead strategic planning and client success across Reputn’s portfolio of high-value clients. This role is responsible for developing reputation strategies, guiding complex client engagements, and ensuring that campaigns deliver measurable improvements in digital visibility and credibility.
You will serve as the senior strategic advisor for key clients while working closely with internal teams responsible for execution.
Key Responsibilities
Client Strategy & Advisory
- Develop customized reputation and visibility strategies for executives, entrepreneurs, and organizations.
- Lead strategic consultations with clients to understand business objectives, reputation risks, and visibility goals.
- Provide expert guidance on online reputation management, Wikipedia strategy, digital PR, and search presence.
Client Relationship Management
- Act as the primary strategic contact for high-value clients.
- Lead regular strategy calls, performance reviews, and campaign planning sessions.
- Ensure high client satisfaction and long-term retention.
Campaign Oversight
- Coordinate with internal teams responsible for research, content, SEO, PR outreach, and Wikipedia editorial work.
- Oversee the strategic direction of campaigns related to:
- Reputation repair
- Negative content removal
- Wikipedia article development and compliance
- Digital authority building
Performance & Reporting
- Define clear KPIs and success metrics for client campaigns.
- Monitor campaign performance and adjust strategy as necessary.
- Present strategic insights and progress reports to clients and leadership.
Business Growth
- Identify opportunities to expand services within existing accounts.
- Support the sales team during complex client consultations.
- Contribute to strategic positioning of Reputn in the reputation management industry.
Qualifications
- 8+ years of experience in digital marketing, PR, reputation management, or strategic consulting.
- Experience managing high-value or executive-level clients.
- Strong understanding of search reputation, digital PR, and online visibility strategies.
- Ability to translate complex reputation issues into clear strategic plans.
- Excellent communication and presentation skills.
Preferred Experience
- Experience with online reputation management or crisis communications.
- Familiarity with Wikipedia editorial policies and reputation risk management.
- Background in digital PR, SEO strategy, or brand communications.
Skills
- Strategic thinking
- Client advisory and relationship management
- Reputation risk analysis
- Campaign planning and oversight
- Data interpretation and reporting
Why Join Reputn
- Work with high-profile clients and complex reputation challenges.
- Operate at the intersection of reputation management, media visibility, and search influence.
- Join a fast-growing global firm focused on digital authority and brand credibility.