Internet Sales Director
Castle Rock CDJR, Denver, CO, United States
Are you a digital-savvy leader with a passion for customer service and sales? Foundation Kia is seeking an experienced and motivated Automotive Internet/BDC Manager to lead our Business Development Center (BDC) and drive online sales performance. If you thrive in a fast-paced, results-oriented environment, this is your opportunity to join a growing and successful team.
Position Overview
As the Internet/BDC Manager, you’ll oversee the online sales process and manage a team responsible for responding to internet leads, setting appointments, and converting prospects into dealership visits. You'll play a key role in boosting digital engagement, maximizing lead conversion, and delivering an exceptional online customer experience.
Responsibilities
- Manage all incoming internet and phone leads, ensuring timely and effective follow-up
- Supervise, train, and motivate BDC representatives to meet daily/weekly/monthly goals
- Develop lead handling processes and scripts to improve contact and appointment rates
- Monitor CRM performance and ensure accurate data entry and tracking
- Collaborate with the sales and marketing teams to align on promotions and digital campaigns
- Analyze reports and performance metrics to identify areas of improvement
- Maintain strong knowledge of inventory, product features, and financing options
- Ensure top-tier customer service throughout the online and appointment experience
Qualifications
- 2+ years of experience in a BDC, internet sales, or automotive call center role (management experience strongly preferred)
- Strong leadership and team-building skills
- Proven track record of setting and achieving performance targets
- Excellent communication, organization, and problem-solving abilities
- Proficiency with CRM systems (e.g., VinSolutions) and Microsoft Office
- Knowledge of digital marketing and online lead generation is a plus
- Ability to work flexible hours, including weekends
What We Offer
- Competitive salary + performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development and advancement opportunities
- Debt Free College Tuition
- Positive, team-oriented work environment