Retail Sales Operations Director (accessories)

Ready to build and lead the operational engine behind a rapidly growing wholesale organization for a consumer goods brand? VelvetCaviar.com is hiring a Director, Retail Sales Operations to oversee forecasting, input to demand planning, inventory strategy, and cross-functional coordination across all retail channels.

This is a strategic leadership role focused on aligning Sales, Supply Chain, and Finance to ensure sustainable growth, strong inventory health, and operational scalability. The ideal candidate thrives in high-growth environments and understands how disciplined forecasting and inventory planning protect both revenue and margin.

About Us

Velvet Caviar is a leading phone accessories brand with over 1+ million social media followers and millions of customers worldwide; established in New York since 2014. We’re known for pioneering the tech accessories market with stylish phone cases and matching accessories.

Learn more at velvetcaviar.com or @velvetcaviar.

What you’ll do

• Own retail channel forecasting, consolidating account plans into accurate demand forecasts and aligning retail inputs with global demand planning.
• Ensure retail inventory levels align with sell-in forecasts, retailer commitments, and in-stock targets while maintaining healthy inventory turns.
• Lead monthly retail forecast reviews and drive cross-functional S&OP alignment across Sales, Operations, and Finance.
• Manage and develop three Sales Operations Specialists aligned by retail channel.
• Monitor and improve retail KPIs including forecast accuracy, sell-in vs. sell-through, fill rate, OTIF compliance, deduction rates, and trade spend ROI.
• Partner closely with Finance to ensure pricing accuracy, trade spend control, margin visibility, and forecast integrity.
• Oversee retail order execution and routing compliance in partnership with Logistics and 3PL partners.
• Provide retail demand signals to inform production planning and support scalable growth.
• Directly oversee retail-related 3PL performance, including service-level KPIs, process accuracy, and participation in annual RFP evaluations in partnership with the Head of Retail.
• Build and continuously improve operational systems and processes to support expanding retail distribution.
• Deliver executive-level reporting on retail revenue visibility, inventory position, performance trends, and operational risks.

Success Metrics

• Forecast accuracy within defined tolerance thresholds
• Healthy inventory levels with optimized turns
• Strong wholesale fill rate and on-time fulfillment
• Cross-functional alignment between Sales, Operations, and Finance
• Improved inventory visibility and reporting accuracy
• Reduced excess and aged inventory exposure
• Scalable operational processes that support growth
• Team development and retention

Requirements

• 7–10+ years in retail operations, demand planning, supply chain, or revenue operations within consumer goods.
• Experience forecasting across multi-channel retail environments.
• Strong S&OP leadership and cross-functional alignment skills.
• Proven ability to translate account plans into demand and inventory forecasts.
• Experience leading and developing operational teams.
• Hands-on oversight of 3PL performance and retail compliance standards.
• Working knowledge of trade spend, deductions, and gross-to-net impact.
• Strong analytical and financial acumen; ERP/BI system fluency.
• Strategic thinker who can operate hands-on in a lean, high-growth environment.
• Experience supporting high-growth or scaling brands preferred.

Perks and Benefits

• PTO + Health Insurance coverage + 401(k)
• Fully remote role (optional New York office)
• High ownership within a scaling retail organization
• Opportunity to build long-term operational infrastructure

Velvet Caviar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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