Director, Sales Operations

Overview

Dow Jones & Co. is a global provider of news and business information with brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. Dow Jones delivers content across print, digital, mobile and live events, and supports customers with innovative technology, data feeds, integrated solutions, and customizable apps and delivery systems.

Note: If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones."

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EEO/AA/M/F/Disabled/Vets. Dow Jones is an equal opportunity employer and provides reasonable accommodation for qualified individuals with disabilities in the job application and/or interview process. If you need assistance or accommodation, email Please put "Reasonable Accommodation" in the subject line.

Location: NYC - 1211 Ave of the Americas

State: Full time, Job Requisition 51318

About the Role

As the Director of Sales Operations, you are the chief architect of the Sales Operations Center of Excellence. Reporting to the Head of Global Sales Operations, you will lead the re-engineering of operational workflows for the B2B sales organization to drive velocity, accuracy, and scalability, with potential to expand across the organization.

You will thrive in complexity, dismantle legacy bottlenecks, synchronize global teams, and build a world‑class operational engine that bridges sales ambition and financial rigor.

You Will

• Strategic Governance & Global Architecture
  • Global Leadership: Oversee Sales Operations across AMER, EMEA, and APAC, providing vision and strategic direction to Regional Directors and a global team of ≈ 40 Regional Sales Coordinators (RSCs).
  • Process Engineering: Conduct deep-dive diagnostics of the Quote-to-Cash lifecycle to identify and eliminate friction. Own the roadmap for scalable technology and workflow improvements.
  • Systemic Alignment: Architect the sales journey, ensuring Salesforce configurations and pre-sales workflows are optimized for speed without sacrificing data integrity.
  • Data Hygiene: Lead the team in maintaining rigorous audit trails for contract creation and user seat management, proactively preventing billing errors and delivery delays.

You Have

• Experience: 12+ years in process improvement, business transformation, or sales operations, with at least 5 years in a significant leadership capacity.
• The "Builder" Pedigree: Proven track record of building or transforming a Sales Operations function within a complex, global matrixed environment.
• Commercial, Financial & Contract Acumen: Knowledge of B2B SaaS/subscription models, pricing, contracting, end-to-end contract lifecycle management, billing, and revenue controls.
• Change Management Mastery: Ability to influence tenured stakeholders and drive behavioral change within sales teams and across the organization.
• Technical Literacy: Expert-level familiarity with a complex tech stack, including Salesforce, and the vision to integrate them effectively.
• Change & Transformation Leadership: Experience leading large-scale transformation, driving adoption of new processes, tools, and behaviors across global sales organizations; strong communication and storytelling skills.
• Ability to oversee a multi‑layered organizational structure, leading managers and their teams to deliver against company goals.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Equal Employment Opportunity

Reasonable accommodation: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. For accommodation requests, email with "Reasonable Accommodation" in the subject line and a brief description of the assistance needed. This inbox will not be monitored for application status updates.

About Us: Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. For more details, see the original description in the job posting.

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