Director of Multi-Channel Call Center & Member Experience

A leading credit union in Fort Worth is looking for a Director of Call Center to elevate their member contact experience. This role focuses on modernizing contact center operations and driving innovation across various service channels. Candidates should possess a Bachelor's degree along with over 5 years of relevant experience in banking or contact center management, demonstrating strong strategic, operational, and leadership skills. Join a valued organization to make a significant impact in shaping member experiences.
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