Director of Banking Call Center Excellence

A financial institution in Fort Worth is seeking a strategic Director of Call Center to lead and optimize member contact experiences. This full-time role requires overseeing multi-channel operations and ensuring exceptional service quality. The ideal candidate will have over 5 years of banking experience, a relevant degree, and a proven track record of digital transformation in contact centers. Join EECU and help shape the future of member engagement while driving measurable improvements across various service channels.
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