Director, Groups & Events Program Enablement (Tech Focus)

The Director, Groups & Events Program Enablement (tech) owns the enterprise technology enablement agenda for IHG Groups & Events, ensuring platforms and partners deliver measurable commercial and hotel impact. This role sets the Groups & Events tech strategy, governs the roadmap, and leads partner/platform performance across priority channels

Your day to day

• Manage strategic relationships with key Groups & Events channel partners and intermediaries (e.g., Groups360, Cvent, Meetings marketplaces).
• Ensure partner platforms support IHG’s commercial objectives, brand positioning, and customer experience expectations.
• Set the Groups & Events technology strategy, including long-term vision, roadmap, capability requirements, and solution recommendations.
• Own the enterprise Groups & Events technology strategy and translate it into a clear, sequenced roadmap aligned to Groups & Events priorities.
• Govern prioritization of the Groups & Events technology roadmap, ensuring transparency of tradeoffs, dependencies, and value delivery.
• Monitor adoption, remove friction, and ensure the technology ecosystem meets hotel, sales, and customer needs.
• Lead platform partner strategy and performance, including core relationships such as Groups 360 and other intermediaries/marketplace partners relevant to Groups & Events.
• Own the business side of defining and managing system requirements and workflows needed to deliver Groups & Events capabilities.
• Ensure ongoing evolution and upgrades of Groups & Events digital experiences.
• Drive enterprise alignment across Sales, Brand, Regions, Operations, and Technology so capability changes are adoptable and land in hotels with minimal friction.
• Establish performance management for tech enablement (platform adoption, funnel outcomes, service levels) and elevate risks/issues through governance forums.
• Lead and develop the Tech Enablement team (2 direct reports).

What we need from you

• Bachelor’s degree required (Business, Technology, Hospitality, or related)
• Advanced degree preferred (not required)
• 8–12 years in product/platform enablement, digital strategy, partner platforms, or commercial technology roles
• Demonstrated experience owning and governing enterprise technology roadmaps, including prioritization, sequencing, and value trade‑offs.
• Proven track record defining business strategy and translating it into technology capabilities and requirements.
• Experience managing external platform or marketplace partners, ideally in B2B, hospitality, travel, or complex enterprise ecosystems.
• Strong experience operating in global, matrixed organizations, influencing without direct authority.
• Demonstrated ability to lead cross‑functional alignment across Technology, Sales, Brand, Operations, and Regions.
• Experience ensuring technology initiatives land successfully in frontline environments, with attention to adoption, change management, and hotel execution.

Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $150,000.00 to $185,000.00. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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