Customer Service Representative
TEKsystems, Schaumburg, IL, United States
Job Title
Customer Support Specialist - Fleet Services (Email & Case Resolution Focus)
Job Description
This is NOT a high call‑volume call center role. This position is heavily focused on email support, case resolution, and research‑based customer service. Phone calls are primarily outbound follow‑ups, not constant inbound calls.
As part of the Customer Support team, you will support Account Managers who oversee fleet clients and drivers. Your role is to resolve complex issues, educate drivers, and ensure accurate, timely case resolution using multiple systems.
This position is ideal for someone who enjoys problem‑solving, detailed research, written communication, and multitasking across systems.
Key Responsibilities
+ Serve as a support partner to Account Managers managing fleet customers
+ Handle a high volume of customer emails and cases using Salesforce
+ Research and resolve customer issues such as:
+ Vehicle impound situations
+ Ordering or replacing vehicles
+ Billing or insurance questions
+ Driver data updates and missing documentation
+ Educate drivers on services and next steps to prevent future issues
+ Communicate frequently with internal departments to resolve cases
+ Use Microsoft Teams daily to collaborate with internal teams
+ Make outbound follow‑up calls to customers or drivers when needed
+ Enter and update customer information while speaking with customers
+ Manage cases, follow‑ups, and documentation within a CRM (Salesforce)
+ Utilize Wheels systems to:
+ Create vehicle selectors
+ Process billing changes
+ Generate reports
+ Distribute insurance cards
+ Update driver and vehicle data
+ Contact drivers via phone or email to collect missing or required information
Required Skills & QualificationsMust Have:
+ 2+ years of office‑based customer service experience
+ Strong written and email communication skills
+ Excellent command of the English language with proper grammar and sentence structure
+ Strong attention to detail and ability to research solutions independently
+ Comfortable working across multiple systems and monitors
+ Proficient with Microsoft Office (Outlook, Word, Excel - basic data entry, copy/paste)
+ Basic Excel skills (willingness and ability to learn more)
+ Strong typing skills - minimum 40 WPM (typing test required for submission)
+ High School Diploma or GED
Preferred / Nice to Have
+ Experience using Salesforce or other CRM systems
+ Prior experience in fleet services, case management, or operations support
Skills Summary
+ Customer Service & Customer Resolution
+ Email‑based Support
+ Case Management
+ Data Entry
+ CRM Systems (Salesforce preferred)
+ Microsoft Office & Outlook
+ Excel Data Entry
+ Multitasking & Research
+ Internal & External Communication
Experience Level
Intermediate Level
Why This Role Is a Good Fit
+ Ideal for candidates who prefer email and case‑based work over phones
+ Great for detail‑oriented problem solvers who enjoy researching solutions
+ Opportunity to build experience in fleet management and enterprise customer support
+ Collaborative environment with strong internal communication
Job Type & Location
This is a Contract position based out of Schaumburg, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Support Specialist - Fleet Services (Email & Case Resolution Focus)
Job Description
This is NOT a high call‑volume call center role. This position is heavily focused on email support, case resolution, and research‑based customer service. Phone calls are primarily outbound follow‑ups, not constant inbound calls.
As part of the Customer Support team, you will support Account Managers who oversee fleet clients and drivers. Your role is to resolve complex issues, educate drivers, and ensure accurate, timely case resolution using multiple systems.
This position is ideal for someone who enjoys problem‑solving, detailed research, written communication, and multitasking across systems.
Key Responsibilities
+ Serve as a support partner to Account Managers managing fleet customers
+ Handle a high volume of customer emails and cases using Salesforce
+ Research and resolve customer issues such as:
+ Vehicle impound situations
+ Ordering or replacing vehicles
+ Billing or insurance questions
+ Driver data updates and missing documentation
+ Educate drivers on services and next steps to prevent future issues
+ Communicate frequently with internal departments to resolve cases
+ Use Microsoft Teams daily to collaborate with internal teams
+ Make outbound follow‑up calls to customers or drivers when needed
+ Enter and update customer information while speaking with customers
+ Manage cases, follow‑ups, and documentation within a CRM (Salesforce)
+ Utilize Wheels systems to:
+ Create vehicle selectors
+ Process billing changes
+ Generate reports
+ Distribute insurance cards
+ Update driver and vehicle data
+ Contact drivers via phone or email to collect missing or required information
Required Skills & QualificationsMust Have:
+ 2+ years of office‑based customer service experience
+ Strong written and email communication skills
+ Excellent command of the English language with proper grammar and sentence structure
+ Strong attention to detail and ability to research solutions independently
+ Comfortable working across multiple systems and monitors
+ Proficient with Microsoft Office (Outlook, Word, Excel - basic data entry, copy/paste)
+ Basic Excel skills (willingness and ability to learn more)
+ Strong typing skills - minimum 40 WPM (typing test required for submission)
+ High School Diploma or GED
Preferred / Nice to Have
+ Experience using Salesforce or other CRM systems
+ Prior experience in fleet services, case management, or operations support
Skills Summary
+ Customer Service & Customer Resolution
+ Email‑based Support
+ Case Management
+ Data Entry
+ CRM Systems (Salesforce preferred)
+ Microsoft Office & Outlook
+ Excel Data Entry
+ Multitasking & Research
+ Internal & External Communication
Experience Level
Intermediate Level
Why This Role Is a Good Fit
+ Ideal for candidates who prefer email and case‑based work over phones
+ Great for detail‑oriented problem solvers who enjoy researching solutions
+ Opportunity to build experience in fleet management and enterprise customer support
+ Collaborative environment with strong internal communication
Job Type & Location
This is a Contract position based out of Schaumburg, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.