Customer Account Specialist
Aston Carter, Richmond, VA, United States
Customer Account Specialist | Pay $22/Hour | 5 Days On-site | 6 Month Contract-to-Hire
Job Description
Fields billing inquiries from customers and businesses, via phone, fax, or email. Investigates and resolves complex customer service issues related to billing and customer accounts. Verifies issues are resolved by contacting customers.
Gathers and analyzes data regarding customer accounts/utilities usage. Makes billing rate changes and enters appropriate data into billing systems. Receives and logs payments to be applied to the correct accounts.
Prepares daily/monthly reports and logs of daily work activities to be sent to manager.
Responsibilities
The incumbents will be responsible for resolving customer complaints or billing queries, correcting errors in customer accounts, processing changes to accounts, and assisting customers with any other issues within an assigned area of responsibility. Work may also include:
keying billing information into relevant systems, collecting, compiling, and recording evidence and data;
generating service orders;
contacting customers to resolve complaints or inquiries;
corresponding with internal or external departments or business;
remaining knowledgeable of City codes as well as interpreting readouts and readings gathered from utilities meters to apply necessary actions to customer accounts.
Computing and processing adjustments to customer accounts
Working various reports in the area and contacting customers via letter or phone for purposes of resolving the issue
Maintaining various reports, account logs and files and the timely submission of same to supervisor and appropriate staff;
Skills
Customer service, Account management, Collection, quality assurance
Additional Skills & Qualifications
• Two years of related experience in customer service or back-office billing
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Knowledge (some combination of the following):
• General knowledge of the use of computer programs such as Microsoft Office Suite (Outlook, Excel, Word etc.);
• ability to perform detailed work on multiple, concurrent tasks under time constraint; problem-solving; good listening skills;
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Richmond, VA.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richmond,VA.
Application Deadline
This position is anticipated to close on Apr 2, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Job Description
Fields billing inquiries from customers and businesses, via phone, fax, or email. Investigates and resolves complex customer service issues related to billing and customer accounts. Verifies issues are resolved by contacting customers.
Gathers and analyzes data regarding customer accounts/utilities usage. Makes billing rate changes and enters appropriate data into billing systems. Receives and logs payments to be applied to the correct accounts.
Prepares daily/monthly reports and logs of daily work activities to be sent to manager.
Responsibilities
The incumbents will be responsible for resolving customer complaints or billing queries, correcting errors in customer accounts, processing changes to accounts, and assisting customers with any other issues within an assigned area of responsibility. Work may also include:
keying billing information into relevant systems, collecting, compiling, and recording evidence and data;
generating service orders;
contacting customers to resolve complaints or inquiries;
corresponding with internal or external departments or business;
remaining knowledgeable of City codes as well as interpreting readouts and readings gathered from utilities meters to apply necessary actions to customer accounts.
Computing and processing adjustments to customer accounts
Working various reports in the area and contacting customers via letter or phone for purposes of resolving the issue
Maintaining various reports, account logs and files and the timely submission of same to supervisor and appropriate staff;
Skills
Customer service, Account management, Collection, quality assurance
Additional Skills & Qualifications
• Two years of related experience in customer service or back-office billing
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Knowledge (some combination of the following):
• General knowledge of the use of computer programs such as Microsoft Office Suite (Outlook, Excel, Word etc.);
• ability to perform detailed work on multiple, concurrent tasks under time constraint; problem-solving; good listening skills;
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Richmond, VA.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richmond,VA.
Application Deadline
This position is anticipated to close on Apr 2, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.