Technical Service Analyst
SAIC, Chantilly, VA, United States
Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities:
Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is more technical or sophisticated in nature.
Will be involved in customer installation and training.
Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
Maintaining asset records.
Qualifications
Required Education:
Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical and problem-solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.
Required Clearance & Certification:
Must be a US Citizen with an active TS/SCI w/Poly.
DoD 8570 IAT Level II certification.
REQNUMBER: 2610120
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities:
Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is more technical or sophisticated in nature.
Will be involved in customer installation and training.
Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
Maintaining asset records.
Qualifications
Required Education:
Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical and problem-solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.
Required Clearance & Certification:
Must be a US Citizen with an active TS/SCI w/Poly.
DoD 8570 IAT Level II certification.
REQNUMBER: 2610120
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability