Technical Service Analyst
Science Applications International Corporation, Chantilly, VA, United States
Job Description
Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities: Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is more technical or sophisticated in nature.
Will be involved in customer installation and training.
Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
Maintaining asset records.
Qualifications
Required Education:
Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical and problem-solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.
Required Clearance & Certification: Must be a US Citizen with an active TS/SCI w/Poly.
DoD 8570 IAT Level II certification.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities: Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is more technical or sophisticated in nature.
Will be involved in customer installation and training.
Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
Maintaining asset records.
Qualifications
Required Education:
Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical and problem-solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.
Required Clearance & Certification: Must be a US Citizen with an active TS/SCI w/Poly.
DoD 8570 IAT Level II certification.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.