Senior Director, Pharmacy Operations
Crawford Thomas Recruiting, Maple Grove, MN, United States
Compensation
Compensation: $190K-$215K (negotiable) + bonus and benefits
Location
Location: Fully Remote (Working EST business hours)
Summary
Our client is a growing specialty pharmacy organization serving patients with rare diseases through a high-touch, patient-centered model. With multiple locations and expansion plans underway, they are building the leadership infrastructure needed to scale with discipline, quality, and accountability. This is a newly created senior leadership role reporting to the SVP of Operations. The Senior Director will build and standardize multi-site pharmacy operations, establish meaningful performance metrics, and create the operational foundation for long-term growth.
Key Responsibilities
- Provide senior-level oversight across current and future pharmacy locations
- Lead the build and scale of new sites, including workflows, staffing models, and operational readiness
- Conduct operational assessments and deliver a clear roadmap to executive leadership
- Design and refine standardized, repeatable pharmacy workflows
- Evaluate and elevate existing KPIs into a comprehensive performance framework
- Build productivity tools and staffing models aligned to volume, therapy complexity, and patient needs
- Lead cost-to-fill and cost-to-serve analysis to inform growth decisions
- Embed data into daily and monthly operating rhythms to drive accountability
- Optimize patient and provider access models and call flow governance
- Partner cross-functionally with Quality, Client Strategy, Product, Data, IT, Finance, and Operations
Qualifications
- Doctor of Pharmacy (Pharm.D.)
- Active Pharmacist license in good standing
- 10+ years of progressive specialty pharmacy operations experience
- 5+ years in senior leadership
- Demonstrated experience leading or scaling multi-site pharmacy operations
- Deep understanding of specialty pharmacy workflows and regulatory requirements
- Proven experience building scalable operational frameworks and KPI models
- Strong financial and operational acumen, including cost-to-serve analysis
- Exceptional change management and leadership capability