ITSM – ZenDesk Enterprise Architect
HARAMAIN SYSTEMS INC., Orlando, FL, United States
Indeed Resume
Role: ITSM – ZenDesk Enterprise Architect,
Location : Bloomington, MN , Kissimmee, FL
Long term contract
Key Responsibilities
Architect & Implement ITSM Solutions
Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
CMDB Integration
- Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.
- Ensure accurate asset and configuration tracking across IT infrastructure.
- Tool Integration & Optimization
- Integrate ZenDesk with Device42 or similar asset management/discovery tools.
- Streamline processes for incident, problem, change, and asset management.
- Enterprise SME Leadership
- Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.
- Provide guidance on best practices, scalability, and long‑term sustainability.
End‑to‑End Ownership
- Operate independently to deliver architecture, configuration, testing, and deployment.
- Partner with stakeholders to gather requirements and translate them into technical solutions.
Required Qualifications
- Enterprise-level ZenDesk implementation experience (must-have).
- Strong background in ITSM frameworks (ITIL v3/v4 preferred).
- Hands‑on experience with CMDB design and integration .
- Familiarity with Device42 or comparable tools for asset discovery and management.
- Ability to work autonomously, driving projects from concept to completion.
Excellent communication and documentation skills for technical and non‑technical audiences.
#J-18808-Ljbffr