Program Director

Job Description: Program Director

Reports To: Executive Director

Classification: Full time, Exempt

Supervises: FTGNO Program Managers and Lead Coaches

Compensation: $55,000 – $70,000 per year

Bonus Incentive Program
50% employer‑paid health, dental, vision.
401(k) plan with up to 3% employer match.
12 paid holidays plus 15 days of Paid Time Off (PTO).

First Tee‑Greater New Orleans is a 501(c)(3) non‑profit organization whose mission is to impact the lives of young people by providing educational programs that build character, instill life‑enhancing values and promote healthy choices through the game of golf.

First Tee‑Greater New Orleans creates experiences that build character to empower kids through a lifetime of new challenges and continuous personal growth. By seamlessly integrating the game of golf with a life‑skills curriculum, the organization offers active learning experiences that build inner strength, self‑confidence and resilience that kids can carry to everything they do. These character education programs are offered at golf courses, schools and youth centers throughout Greater New Orleans.

Position Summary

The Program Director (PD), reporting to the Executive Director, will provide leadership, oversight and direction to the chapter’s coaching team to fulfill the organization’s mission in the Greater New Orleans region. The PD will lead and supervise program design, implementation, evaluation and support the overall strategic and operational plan for First Tee‑Greater New Orleans. The PD will ensure that all Program Managers, Coaches, Volunteers, Partners, events, data reporting, policies, procedures and safety protocols meet First Tee‑Greater New Orleans standards. The PD will represent the chapter to the community and promote the organization throughout the region.

Key Criteria for Success

• Lead the coaching team to ensure program effectiveness through evaluation of quantitative and qualitative analytics.
• Expand and scale programming in additional high‑priority, at‑risk neighborhoods.
• Uphold the importance of youth safety and fulfill safety protocols.
• Enjoy coaching kids, volunteers and adults in a fun, safe environment.
• Display and model a desire for continuous professional and personal development.

Essential Duties and Responsibilities

Leadership & Management

• Provide supervision, coaching and development opportunities to direct‑report staff.
• Hire, train and provide ongoing feedback to direct reports including annual evaluations, discipline and dismissal of low‑performing employees.
• Update job descriptions as needed.
• Meet weekly with the Executive Director and Operations Director to review strategic goals and identify opportunities or roadblocks.
• Collaborate with the Operations Director to sustain, promote, budget and grow departmental programs and services.

Programming

• Ensure high‑quality program delivery, providing oversight and instruction to Program Managers (PM) and Lead Coaches.
• Oversee all on‑course and community programs, prioritizing diversity, retention and advancement at all locations and maximizing the number of certifying participants.
• Recruit and organize community partners, focusing on partners surrounding chapter facilities/program locations to increase participation of under‑privileged, underserved and minority youth.
• Organize and manage volunteer recruitment, training, onboarding and development.

Administrative

• Manage all Salesforce database records, track, certify and document community partnership participant numbers and demographic information, and provide monthly reports to the Executive Director.
• Communicate and orient parents/participants via website, email, social media and phone calls.
• Work cohesively with the Program Manager to schedule programs and post online enrollment information when registration is open.
• Effectively schedule coaches/volunteers to lead classes appropriate for their skill set.
• Collect and submit weekly pictures, videos and program descriptions for posting on the chapter’s social media accounts.
• Uphold and ensure all Child Protection Policies, background checks and required training of the FTGNO Coaching team are met and documented.

Qualifications

• Bachelor’s degree or higher in sports administration, business management, education, recreation or related field.
• Minimum 2–3 years of experience managing and supervising a team, preferably coaches/volunteers in a youth development setting.
• Demonstrated exceptional communication, fiscal management and managerial skills.
• First Tee Coach certification and training or PGA Class A certification is a plus.
• Experience supervising program staff and volunteers to ensure they meet organization production standards.
• Displays and models charismatic, personable and motivational behaviors while working with youth and volunteers.
• Passionate youth development ambassador with experience promoting access to and involvement in programs by youths, families, volunteers, donors and partners.
• General knowledge of sports and enthusiasm for golf; prior direct experience with youth development programming preferred.
• Excellent, transparent, and inclusive communicator who follows through and follows up; treats others equitably and with respect.
• Well‑organized, energetic, lead‑by‑example doer, committed to personal excellence.
• Knowledgeable professional and avid learner willing to pursue professional development for self, staff and volunteers.
• Support organization’s mission with sensitivity to cultural diversity and workplace harmony.
• Ability to pass and maintain in good standing Safe Sport compliance and secure Act 34 and 151 clearances.
• Valid driver’s license, reliable vehicle and automobile insurance.

Working Conditions

• Ability to work in FTGNO’s various locations.
• Willingness to work the hours necessary to complete the work.
• Ability to lift up to 25 lbs.

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties to this job at any time. This job description reflects management’s assignment of essential functions; it does not restrict or prescribe the tasks that may be assigned. Critical features of this job have been described in the narrative and may be subject to change at any time due to reasonable accommodation or other reasons.

Equal Employment Opportunity Statement

First Tee‑Greater New Orleans is an equal opportunity employer, valuing diversity and inclusion. Our policy is to comply with all federal and/or state laws regarding equal employment opportunity as they relate to employees and applicants for employment. Accordingly, personnel decisions are made without regard to race, creed, color, religion, national origin, age, sex, disability, marital status, sexual preference or veteran status.

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