Head of Retail
Excel Recruitment, Houston, TX, United States
Head of Retail Operations
Our client, a well-established Irish retail chain with a strong national store presence, is seeking an experienced Senior Regional Manager / Head of Sales & Operations to lead performance, operational excellence and customer experience across their retail network.
This role requires a strategic leader who can translate business objectives into clear operational execution while maintaining a strong focus on customer experience, team development and commercial growth
This role is based out of Dublin City Centre but with an ability to travel nationwide when required.
Key Responsibilities
- Lead and inspire Store Managers and senior store leadership teams to deliver exceptional commercial and customer performance across the retail network
- Drive a customer-first culture, ensuring consistent service excellence and strong brand standards across all stores
- Oversee day-to-day retail operations, ensuring efficient processes, strong productivity and operational best practice
- Analyse sales performance, customer behaviour and store KPI's to identify opportunities for growth and operational improvement
- Work closely with internal departments including buying, marketing, creative and shared services teams to align commercial strategies and operational plans
- Drive operational improvements, leveraging systems, processes and technology to maximise efficiency and competitiveness
Skills and Experience
- 5 year + senior multi-site retail leadership, ideally within a high-volume retail environment
- Proven experience managing and developing large teams across multiple retail locations
- Demonstrated ability to translate head office strategy into effective store execution
- Strong commercial awareness with the ability to analyse data and drive sales performance improvements
- Experience across multiple retail product categories is advantageous - grocery or fashion
- Excellent leadership, communication and stakeholder management skills
- Strategic thinker with the ability to balance operational detail with long-term business growth