Commercial Collections Representative
Wells Fargo, Chandler, AZ, United States
Commercial Collections Representative
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you. Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. In this role, you will: Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans Review account equity to determine loss projections Monitor portfolio for policy compliance and adherence to risk ratings Assist in the training of entry level staff Participate in conducting issue specific training in conjunction with Manager Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue Lead by example, handle core assignments effectively while taking on additional responsibilities Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Collections experience A BS/BA degree in accounting, finance, or economics Accounting experience, accounts receivable or accounts payable Customer service/Customer Care experience Excellent verbal, written, and interpersonal communication skills Ability to provide strong customer service while actively listening and responding in an appropriate manner Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change Sound analytical skills with high attention to detail and accuracy Experience delivering results in a fast-paced, deadline driven environment Sound organizational, multi-tasking, and prioritizing skills Intermediate Microsoft Office skills (Word, Excel and Outlook) Ability to navigate multiple computer systems, applications, and utilize search tools to find information Artiva experience Infolease experience Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to work effectively, as well as independently, in a team environment Job Expectations: Ability to work a hybrid schedule, at least 3 days a week working in office Relocation assistance is not available for this position. Visa Sponsorship not available for this position Posting Location: 2800 S Price Rd, Chandler, AZ 85286 We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you. Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. In this role, you will: Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans Review account equity to determine loss projections Monitor portfolio for policy compliance and adherence to risk ratings Assist in the training of entry level staff Participate in conducting issue specific training in conjunction with Manager Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue Lead by example, handle core assignments effectively while taking on additional responsibilities Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Collections experience A BS/BA degree in accounting, finance, or economics Accounting experience, accounts receivable or accounts payable Customer service/Customer Care experience Excellent verbal, written, and interpersonal communication skills Ability to provide strong customer service while actively listening and responding in an appropriate manner Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change Sound analytical skills with high attention to detail and accuracy Experience delivering results in a fast-paced, deadline driven environment Sound organizational, multi-tasking, and prioritizing skills Intermediate Microsoft Office skills (Word, Excel and Outlook) Ability to navigate multiple computer systems, applications, and utilize search tools to find information Artiva experience Infolease experience Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to work effectively, as well as independently, in a team environment Job Expectations: Ability to work a hybrid schedule, at least 3 days a week working in office Relocation assistance is not available for this position. Visa Sponsorship not available for this position Posting Location: 2800 S Price Rd, Chandler, AZ 85286 We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.