Customer Service Representative
Northeastern Chimney, West Hartford, CT, United States
Customer Service Representative
Handle inbound and outbound calls, addressing customer inquiries and concerns. Resolve customer issues and complaints with professionalism and efficiency. Document call details and maintain accurate records in the CRM system. Follow up on customer interactions to ensure resolution and satisfaction. Meet performance metrics, including call handling time and customer satisfaction scores. Help with other administrative tasks, including data entry. High school diploma or equivalent required; associate degree preferred. Minimum 1 year previous experience in a trade service business call center or customer service role is required. Strong verbal and written communication skills. Ability to handle high-volume calls and manage time effectively. Basic computer skills and familiarity with CRM software. Excellent problem-solving and decision-making abilities. Strong interpersonal and customer service skills. Ability to work well under pressure and in a fast-paced environment. Proficiency in CRM systems, Service Titan experience helpful. Active listening skills and attention to detail. Company Health Insurance Assistance Company 401k with employer match Paid sick time after 90 days and paid time off after 1 year Online access to payroll information Salary Range: $18 - $25 per hour
Handle inbound and outbound calls, addressing customer inquiries and concerns. Resolve customer issues and complaints with professionalism and efficiency. Document call details and maintain accurate records in the CRM system. Follow up on customer interactions to ensure resolution and satisfaction. Meet performance metrics, including call handling time and customer satisfaction scores. Help with other administrative tasks, including data entry. High school diploma or equivalent required; associate degree preferred. Minimum 1 year previous experience in a trade service business call center or customer service role is required. Strong verbal and written communication skills. Ability to handle high-volume calls and manage time effectively. Basic computer skills and familiarity with CRM software. Excellent problem-solving and decision-making abilities. Strong interpersonal and customer service skills. Ability to work well under pressure and in a fast-paced environment. Proficiency in CRM systems, Service Titan experience helpful. Active listening skills and attention to detail. Company Health Insurance Assistance Company 401k with employer match Paid sick time after 90 days and paid time off after 1 year Online access to payroll information Salary Range: $18 - $25 per hour