Imaging Customer Service Representative
AdventHealth Corporate, Orlando, FL, United States
Joining AdventHealth
It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: PRN Shift: Day (United States of America) Address: 601 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32803 Job Description
Schedule: Any open shift weekdays or weekends Answers phones and greets patients and guests using outstanding customer service skills. Notifies appropriate departments or personnel of patient progress and escalates conflicts by adhering to policies. Follows department escalation processes and reports issues to the Imaging Support Supervisor or Manager. Adheres to departmental policies, including Image Standards, uniform policies, and department guidelines. Reviews, facilitates, and validates requests for imaging records, releasing records in accordance with HIPAA, federal, and state laws. Researches scripts, previous forms, insurance cards, orders, and changes, and cancels or reschedules exams as needed. Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system. Assists coworkers as needed and keeps the waiting room and workspace clean and organized. Completes departmental rounding and regulatory standard checklists, enters and monitors work orders, and escalates open tickets. Proficiently uses office equipment, monitors supplies, and requests replenishments before running out. Maintains knowledge of process improvement plans, participates in data recording, and seeks ways to improve department processes. Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend. Other duties as assigned. Knowledge, Skills, and Abilities
Basic computer and filing skills Communicates professionally with an acceptable use of English and spelling Ability to follow directions Works independently in most situations while multitasking Education
High School Grad or Equiv [Preferred] Field of Study
N/A Work Experience
1+ radiology or medical office experience [Preferred] Physical Requirements
Physical Requirements - https://tinyurl.com/23km2677 Pay Range: $15.46 - $24.73 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: PRN Shift: Day (United States of America) Address: 601 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32803 Job Description
Schedule: Any open shift weekdays or weekends Answers phones and greets patients and guests using outstanding customer service skills. Notifies appropriate departments or personnel of patient progress and escalates conflicts by adhering to policies. Follows department escalation processes and reports issues to the Imaging Support Supervisor or Manager. Adheres to departmental policies, including Image Standards, uniform policies, and department guidelines. Reviews, facilitates, and validates requests for imaging records, releasing records in accordance with HIPAA, federal, and state laws. Researches scripts, previous forms, insurance cards, orders, and changes, and cancels or reschedules exams as needed. Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system. Assists coworkers as needed and keeps the waiting room and workspace clean and organized. Completes departmental rounding and regulatory standard checklists, enters and monitors work orders, and escalates open tickets. Proficiently uses office equipment, monitors supplies, and requests replenishments before running out. Maintains knowledge of process improvement plans, participates in data recording, and seeks ways to improve department processes. Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend. Other duties as assigned. Knowledge, Skills, and Abilities
Basic computer and filing skills Communicates professionally with an acceptable use of English and spelling Ability to follow directions Works independently in most situations while multitasking Education
High School Grad or Equiv [Preferred] Field of Study
N/A Work Experience
1+ radiology or medical office experience [Preferred] Physical Requirements
Physical Requirements - https://tinyurl.com/23km2677 Pay Range: $15.46 - $24.73 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.