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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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The Senior Customer Service Representative plays a critical role in ensuring accurate, timely processing of customer orders and detailed information within the ERP systems. This position is responsible for converting signed customer agreements into clean, compliant data entries that support billing, invoicing, revenue recognition, and product provisioning.\nThe role requires exceptional attention to detail, strong systems aptitude, and the ability to follow complex SOPs with consistency. In addition, this individual will serve as a point of contact for internal teams and customers regarding order status, invoicing questions, provisioning issues, and general account inquiries.\nOrder & Contract Processing\nReview and interpret signed customer contracts for software products to ensure accuracy and completeness before entry.\nEnter customer order information into the ERP system (SAP and Netsuite) following established SOPs and order-to-cash workflows.\nValidate data to ensure compliance with billing schedules, pricing, contract terms, and revenue recognition guidelines.\nIdentify discrepancies or missing information and proactively follow up with internal stakeholders to resolve issues quickly.\nProduct Provisioning for Customers\nProvision customer access to products and services using multiple systems and platforms.\nEnsure provisioning steps are fully documented and completed within required timelines.\nCollaborate with technical and operational teams to troubleshoot provisioning issues or access-related questions.\nBilling & Invoicing Support\nMonitor invoicing readiness and ensure all order elements necessary for billing are entered accurately.\nWork closely with Finance and Accounting teams to support invoice generation and resolve any data issues impacting billing.\nRespond to internal and external inquiries regarding invoice details, account adjustments, or billing status.\nCustomer & Internal Communication\nHandle inquiries via phone and email from internal teams (Sales, Finance, Operations, Customer Success) regarding contract status, order entry, provisioning, and billing.\nAssist customers with invoice questions, account updates, or order-related questions in a professional and timely manner.\nProvide clear, accurate communication and maintain thorough documentation of interactions within Salesforce system.\nProcess Improvement & Quality Assurance\nMaintain strict adherence to SOPs while identifying opportunities to streamline processes and enhance order accuracy.\nParticipate in cross-functional projects related to system upgrades, workflow improvements, or new product rollouts.\nSupport training of new team members by sharing best practices and serving as a subject matter expert in the order-to-cash process.\nQualifications\nRequired\n1+ years of customer service, order management, or order-to-cash experience, in a SaaS, software, or technology-driven environment. Technical support experience, required.\nFamiliarity with ERP systems (e.g., SAP or Netsuite) and ability to quickly learn new applications.\nExperience working with multiple systems for product provisioning or customer account setup.\nExcellent attention to detail and accuracy in data entry; ability to interpret contracts and understand financial implications.\nStrong written and verbal communication skills, including the ability to grasp information clearly.\nDemonstrated ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment.\nPreferred\nFamiliarity with software subscription billing models.\nBanking/financial institution experience\nExposure to CRM systems such as Salesforce.\nExperience supporting cross-functional teams in a shared services or centralized operations environment.\nKey Competencies\nAnalytical Thinking & Problem Solving

Able to interpret data, identify discrepancies, and propose solutions.\nSystems Fluency

Comfortable navigating multiple applications with accuracy and speed.\nCustomer Focus

Provides high?quality service to internal and external stakeholders.\nProcess Orientation

Follows SOPs consistently and supports continuous improvement.\nCommunication & Collaboration

Strong interpersonal skills and the ability to work effectively across teams.\nThe above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.\nOur Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\nApplicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\nCompensation:\n$34,000.00 - $57,500.00 USDThis role is eligible for Bonus.\nCompensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.\nAdditional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.\n","Senior Customer Service Representative

The Senior Customer Service Representative plays a critical role in ensuring accurate, timely proce...","Senior Customer Service Representative",[548],{"_458":459,"_454":549,"_452":550,"_456":551},"Saint Augusta","Saint Augusta, MN, United States","MN",["B","2833189760"],"Work at Wolters Kluwer","13 days ago","/jobs/2833189760-senior-customer-service-representative","/jobs?keyword=Wolters+Kluwer","/jobs?location=Saint+Augusta%2C+MN%2C+United+States","/jobs?keyword=Senior+Customer+Service+Representative",{"_435":434,"_439":560,"_470":471,"_462":561,"_248":562,"_446":563,"_433":434,"_113":526,"_437":199,"_438":199,"_472":471,"_448":199,"_449":564,"_431":570,"_473":571,"_436":129,"_487":572,"_478":573,"_489":526,"_490":574,"_492":575,"_494":576,"_496":540},["D",1773849600000],"VT Volant Aerospace","Job Title:

Customer Service Representative

Salary Range:

$38,000 - $50,000 a year

Job Summary\nThis department responds to customer quote requests for sales of aircraft interior parts and repair services. It is also responsible for supporting marketing and providing support to the External (outside) Sales function.

Essential Duties and Responsibilities

Respond to incoming inquiries sent in through various market platforms as well as directly from Customers and from Sales & Marketing Management.

Entry of all applicable information into ERP system, and quote tool form.

Collect costs and understand market value when compiling a customer quotation.

Develop pricing based on input from the Technical Support Teams research and the compiled market information.

Send out formal quotations within pricing limit approvals set by management.

Convert Quotes to Sales Orders for distribution to appropriate personnel internally.

Communicate with accounting verifying existing customer terms and credit limits as well as setting up an account and terms for new customers.

Confirm and send order acknowledgements.

Communicate to customers when product ships, providing necessary documents and information.

Status and support solving risks that may arise during processing time.

Respond to and resolve customer complaints, returns, warranty and assist with billing issues/credits communications as needed.

Work with other departments, to complete quotes, through verification of lead‑times, costs and availability of parts to ensure that delivery dates can be committed to.

Follow up with Production & Planning Dept. to ensure delivery dates of orders are met on the customer’s behalf. Communicate quickly and effectively any changes in delivery schedule with customer and Sales Manager.

Maintain Sales Records, Quotes, and correspondence for each customer. Keep customer and sales files up to date.

Administer Customer Furnished Equipment, work with Technical Support, verifying capability, meeting requirements, and follow up with customer on approvals.

Comply with and keep records updated properly within AS9100 guidelines.

Obtain industry knowledge to better support current opportunities and target new customers.

Understand in‑house products and services to offer different solutions when possible.

Assist sales team associates to support department and company objectives.

Comply with company policies and procedures.

Other departmental duties as assigned

Qualifications

High School Diploma or GED

Minimum 3 years applicable experience

Proven leadership, teamwork, and negotiation skills.

Excellent organizational, customer service, communication, and presentation skills

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands and finger, hands or feel; and reach with hands and arms.

Benefits

401k Matching

VT Volant Aerospace provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, VT Volant complies with applicable state and local laws governing nondiscrimination in employment.

Company Details\nCompany: VT Volant Aerospace, LLC

Industry: Other Support Activities for Air Transportation

#J-18808-Ljbffr\n","Job Title:

Customer Service Representative

Salary Range:

$38,000 - $50,000 a year

Job Summary\nThis department r...",[565],{"_458":459,"_454":566,"_452":567,"_456":568,"_460":569},"Burlington","Burlington, WA, United States, 98233","WA","98233",["B","2924575689"],"Work at VT Volant Aerospace","4 days ago","/jobs/2924575689-customer-service-representative","Burlington, WA, United States","/jobs?keyword=VT+Volant+Aerospace","/jobs?location=Burlington%2C+WA%2C+United+States",{"_435":434,"_439":578,"_470":471,"_462":579,"_248":580,"_446":581,"_433":434,"_113":526,"_437":199,"_438":199,"_472":471,"_448":199,"_449":582,"_431":588,"_473":589,"_436":129,"_487":590,"_478":591,"_489":526,"_490":592,"_492":593,"_494":594,"_496":540},["D",1773961200000],"Acro","Qualifications:\nPhone background preferred\nProficient on the computer\nGood typing skills\nFriendly customer service.\nContact with taxpayers at the window.\n100% incoming calls, 1000 calls/day across the department

","Qualifications:\nPhone background preferred\nProficient on the computer\nGood typing skills\nFriendly customer service.\nContact with taxpayers at the w...",[583],{"_458":459,"_454":584,"_452":585,"_456":586,"_460":587},"Wilmington","Wilmington, DE, United States, 19894","DE","19894",["B","2939894263"],"Work at Acro","3 days ago","/jobs/2939894263-customer-service-representative","Wilmington, DE, United States","/jobs?keyword=Acro","/jobs?location=Wilmington%2C+DE%2C+United+States",{"_435":434,"_439":596,"_470":471,"_462":597,"_248":598,"_446":599,"_433":434,"_113":600,"_437":199,"_438":199,"_472":471,"_448":199,"_449":601,"_431":607,"_473":608,"_436":129,"_487":609,"_478":610,"_489":600,"_490":611,"_492":612,"_494":613,"_496":614},["D",1773338400000],"American Baler Co.","Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc.

Identify customer needs, and help them select the correct parts for their eqpt

Provide advice and guidance on parts compatibility and function

Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc.

Process customer purchase orders, and be diligent with promise dates

Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping.

Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits.

Make proactive parts sale contact with customers and dealers.

Other duties as assigned by MGMT.

Requirements

Proficient with Office Suite.

Proficient in ERP system preferred.

Good communications systems a must.

Good organizational skills.

Medical

Vision

401K / 401K Match

Life Insurance

EAP

Paid Time Off

Education\nExperience\nAdditional Questions\nHave you had previous order based customer service experience? * Yes No

Are you proficient in Microsoft Office Suite? * Yes No

Have you had previous ERP Experience? If so, what system have you used? *

#J-18808-Ljbffr\n","Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc.

Identify customer nee...","Customer Service Representative - Parts",[602],{"_458":459,"_454":603,"_452":604,"_456":605,"_460":606},"Jacksonville","Jacksonville, FL, United States, 32290","FL","32290",["B","2861514583"],"Work at American Baler Co.","10 days ago","/jobs/2861514583-customer-service-representative-parts","Jacksonville, FL, United States","/jobs?keyword=American+Baler+Co.","/jobs?location=Jacksonville%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative+-+Parts","actionData","errors"]